Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $15.15
Benefits
PTO
Working in an inclusive community
Complimentary stay at one of our resorts
Job Description
Roberts Resorts & Communities is a nationally recognized company dedicated to building vibrant communities and fulfilling the dreams of its residents and guests. With a strong commitment to their core values of resourcefulness, integrity, passion, and exceptional customer service, Roberts Resorts & Communities ambitiously serves over 30,000 people. The company is known for its growing presence and reputable operations across various locations, making it an industry leader in delivering quality guest experiences and community living.
The role offered by Roberts Resorts & Communities is a Temporary Front Desk Associate position for the upcoming season starting on or about October 1, 2026, and concluding on or about April 15, 2027. This position provides an excellent opportunity to be the first point of contact for guests and visitors. The Front Desk Associate is integral to maintaining the smooth operation of the front desk, including managing check-in and check-out procedures, handling reservations, addressing inquiries both in person and via communication platforms, and supporting overall customer service quality. The role is designed for individuals passionate about creating positive guest experiences, demonstrating professionalism, and contributing to a welcoming community atmosphere.
The Front Desk Associate will engage closely with guests, residents, prospective residents, and vendors, handling an array of tasks that require a courteous and professional demeanor. Critical responsibilities include managing reservations, accommodating walk-in guests, collecting payments via modern property management platforms such as Rent Manager and Camp Spot, and maintaining accurate records. Additionally, responsibilities extend to administrative tasks such as preparing and distributing communications like newsletters and notices, monitoring office supplies, managing mail and packages, and coordinating with maintenance teams to promptly address guest concerns.
A strong emphasis is placed on performance objectives that include establishing positive relationships, efficient communication handling, problem-solving guest issues, and maintaining meticulous organizational standards. The ideal candidate will demonstrate adaptability, excellent multitasking capabilities, communication proficiency, and attention to detail. This role requires a professional who can thrive in a fast-paced environment, prioritize tasks effectively, and maintain a positive attitude to enhance the overall guest and resident experience.
This temporary role offers a competitive wage of $15.15 per hour, with additional benefits such as paid time off, the opportunity to work in an inclusive community, and complimentary stays at one of the company's resorts. Roberts Resorts & Communities values diversity and inclusion, fostering an environment where every team member feels welcomed and empowered to reach their full potential. This commitment provides an enriched workplace culture focused on respect, authenticity, and equal opportunity for all employees. Individuals interested in making a meaningful impact while gaining valuable experience in hospitality and community management are encouraged to apply.
The role offered by Roberts Resorts & Communities is a Temporary Front Desk Associate position for the upcoming season starting on or about October 1, 2026, and concluding on or about April 15, 2027. This position provides an excellent opportunity to be the first point of contact for guests and visitors. The Front Desk Associate is integral to maintaining the smooth operation of the front desk, including managing check-in and check-out procedures, handling reservations, addressing inquiries both in person and via communication platforms, and supporting overall customer service quality. The role is designed for individuals passionate about creating positive guest experiences, demonstrating professionalism, and contributing to a welcoming community atmosphere.
The Front Desk Associate will engage closely with guests, residents, prospective residents, and vendors, handling an array of tasks that require a courteous and professional demeanor. Critical responsibilities include managing reservations, accommodating walk-in guests, collecting payments via modern property management platforms such as Rent Manager and Camp Spot, and maintaining accurate records. Additionally, responsibilities extend to administrative tasks such as preparing and distributing communications like newsletters and notices, monitoring office supplies, managing mail and packages, and coordinating with maintenance teams to promptly address guest concerns.
A strong emphasis is placed on performance objectives that include establishing positive relationships, efficient communication handling, problem-solving guest issues, and maintaining meticulous organizational standards. The ideal candidate will demonstrate adaptability, excellent multitasking capabilities, communication proficiency, and attention to detail. This role requires a professional who can thrive in a fast-paced environment, prioritize tasks effectively, and maintain a positive attitude to enhance the overall guest and resident experience.
This temporary role offers a competitive wage of $15.15 per hour, with additional benefits such as paid time off, the opportunity to work in an inclusive community, and complimentary stays at one of the company's resorts. Roberts Resorts & Communities values diversity and inclusion, fostering an environment where every team member feels welcomed and empowered to reach their full potential. This commitment provides an enriched workplace culture focused on respect, authenticity, and equal opportunity for all employees. Individuals interested in making a meaningful impact while gaining valuable experience in hospitality and community management are encouraged to apply.
Job Requirements
- High school diploma or equivalent
- Prior experience in customer service, front desk operations, or hospitality industry preferred
- Proficiency in computer systems including property management software and Microsoft Office
- Strong communication and interpersonal skills
- Ability to multitask and work effectively in fast-paced environments
- Excellent customer service skills
- Strong attention to detail
- Ability to adapt and solve problems efficiently
- Manual dexterity for handling paperwork and using office equipment
- Clear vision and hearing for reviewing documents and communicating
- Capability to lift up to 10 pounds
Job Qualifications
- High school diploma or equivalent
- Prior experience in customer service, front desk operations, or hospitality industry is preferred but not required
- Proficiency in using computer systems, including property management software and Microsoft Office suite
- Strong communication and interpersonal skills
- Ability to multitask and work in a fast-paced environment
Job Duties
- Establish positive relationships with guests, residents, prospective residents, and vendors through courteous and professional interactions
- Efficiently manage incoming calls, handling reservations and addressing customer inquiries promptly and accurately
- Provide assistance and respond to queries via online chat to enhance customer experience
- Report resort comments, suggestions, and complaints to the General Manager for timely resolution
- Conduct seamless check-in and check-out processes, managing reservations and accommodating walk-in guests effectively
- Collect rent, deposits, and payments for various services using Rent Manager and Camp Spot platforms
- Initiate collection calls for site rental payments as instructed, ensuring timely payments
- Utilize email communication to correspond with residents and potential guests as required
- Maintain organized resort files, reports, and records, ensuring accuracy and completeness
- Upload resident files and communications to Rent Manager for documentation and tracking purposes
- Prepare and distribute resort communications such as newsletters, rule reminders, and violation notices
- Monitor office supplies inventory and place orders as necessary to ensure availability
- Manage mail and packages, sorting and distributing them to designated mailboxes
- Secure documents for leases and maintain confidentiality of sensitive information
- Input meter readings accurately to track usage and manage utility billing processes
- Coordinate with maintenance personnel to address guest concerns and resolve any potential issues promptly
- Perform other related duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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