Front Desk Associate - Part Time (Springfield, PA)
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $13.25 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
flexible schedule
Job Description
PM Pediatric Care is a dedicated healthcare provider specializing in pediatric services, committed to delivering exceptional care to children and their families. Known for its patient-centered approach, PM Pediatric Care fosters an environment where staff members are passionate and truly believe in their mission to improve the health and well-being of young patients. The company emphasizes a culture of empathy, professionalism, and collaboration, ensuring that every family receives compassionate and personalized attention throughout their healthcare journey. As an equal employment opportunity employer, PM Pediatric Care values diversity and inclusivity, welcoming applicants from all backgrounds and ensuring a supportive workplace free from discrimination. The organization strives to maintain high standards of care while creating a welcoming atmosphere for both patients and employees alike.
The Front Desk Associate at PM Pediatric Care plays a crucial role in shaping the first impression for families and visitors. This position requires an individual who is organized, dynamic, and capable of multitasking effectively to provide a seamless, first-class experience for patients and their families. The associate is responsible for performing all front desk functions, managing administrative responsibilities for the medical team, and facilitating smooth patient flow throughout the clinic. This role is more than just managing appointments; it involves engaging with families in a warm, professional manner and supporting overall patient care quality initiatives. The work schedule includes Tuesdays, Thursdays, Saturdays, and Sundays, indicating flexibility and occasional weekend hours.
Candidate success in this role depends on attention to detail, strong communication skills, and the ability to handle multiple computer systems while maintaining confidentiality and compliance with HIPAA standards. The Front Desk Associate acts as a liaison between patients, families, and healthcare providers, addressing questions and coordinating urgent issues to ensure effective resolutions. This position demands empathy and active listening skills, especially during challenging interpersonal interactions, reflecting PM Pediatric Care's dedication to patient-centered communication. Additionally, the associate is tasked with maintaining accurate patient records, registering patients, and managing incoming documentation efficiently.
In summary, PM Pediatric Care offers an enriching opportunity to contribute to a meaningful cause while developing professional skills in a healthcare setting. The Front Desk Associate role is ideal for candidates who are customer service oriented, detail-focused, and eager to work within a supportive team committed to the health and happiness of pediatric patients. Join PM Pediatric Care to be part of a passionate team that values integrity, quality care, and continuous improvement in every aspect of patient service.
The Front Desk Associate at PM Pediatric Care plays a crucial role in shaping the first impression for families and visitors. This position requires an individual who is organized, dynamic, and capable of multitasking effectively to provide a seamless, first-class experience for patients and their families. The associate is responsible for performing all front desk functions, managing administrative responsibilities for the medical team, and facilitating smooth patient flow throughout the clinic. This role is more than just managing appointments; it involves engaging with families in a warm, professional manner and supporting overall patient care quality initiatives. The work schedule includes Tuesdays, Thursdays, Saturdays, and Sundays, indicating flexibility and occasional weekend hours.
Candidate success in this role depends on attention to detail, strong communication skills, and the ability to handle multiple computer systems while maintaining confidentiality and compliance with HIPAA standards. The Front Desk Associate acts as a liaison between patients, families, and healthcare providers, addressing questions and coordinating urgent issues to ensure effective resolutions. This position demands empathy and active listening skills, especially during challenging interpersonal interactions, reflecting PM Pediatric Care's dedication to patient-centered communication. Additionally, the associate is tasked with maintaining accurate patient records, registering patients, and managing incoming documentation efficiently.
In summary, PM Pediatric Care offers an enriching opportunity to contribute to a meaningful cause while developing professional skills in a healthcare setting. The Front Desk Associate role is ideal for candidates who are customer service oriented, detail-focused, and eager to work within a supportive team committed to the health and happiness of pediatric patients. Join PM Pediatric Care to be part of a passionate team that values integrity, quality care, and continuous improvement in every aspect of patient service.
Job Requirements
- High school diploma or GED
- prior experience in a healthcare environment preferred
- excellent customer service skills
- strong communication skills
- ability to manage multiple tasks simultaneously
- knowledge of HIPAA regulations
- basic computer proficiency
- ability to work flexible schedules including weekends
- ability to handle confidential information
- strong organizational skills
- ability to multitask and prioritize
- professional and friendly demeanor
- attention to detail
- ability to engage with children and families effectively
Job Qualifications
- Team player that can function independently in a fast-paced environment
- intermediate skills with Microsoft Office Suite
- ability to work flexible work schedules based on office needs
- excellent customer service and telephone skills
- strong verbal and written communication skills
- professional and friendly demeanor
- quality focused and detail oriented
- ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change
- outstanding time management, organizational, and critical thinking skills
- superior situational awareness and ability to successfully react to urgent situations
- prior experience in a healthcare environment and knowledge of medical insurance preferred
- socially perceptive and ability to relate to children and how they interact with their families
- comfortability with routinely shifting demands
- navigate multiple computer systems
- prior Front Desk, concierge, customer service or other hospitality experience preferred
- high school diploma or GED
Job Duties
- Greets families professionally both in person and on the phone
- answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed
- accesses empathy and active listening in difficult interpersonal situations
- supports patient care quality initiatives as directed
- coordinates escalations and urgent issues to ensure timely and complete resolutions
- collaborates and communicates with site leadership to facilitate management of complex patient issues
- employs PM Pediatric Care's core values to help patients, families, and other team members navigate PM systems before, during, and after a visit
- monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process
- is in alignment with all distributed education to keep current on workflows, responsibilities, and technology
- registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance
- manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage
- maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines
- performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling
- executes other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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