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Front Desk Associate (Part-Time Overnight Weekends) - Parkloft

Job Overview

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Employment Type

Part-time
Hourly
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Compensation

Hourly
Range $20.00 - $21.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
Pet insurance
401(k) with Company Match
Life insurance
Disability Support
Paid Time Off

Job Description

Action Property Management is a reputable and established company renowned for its excellence in homeowners association (HOA) management. Founded in 1984, this privately owned company has grown to become the largest HOA management firm in the Western United States. With over 300 communities served through 9 offices, Action Property Management is driven by a strong commitment to ethical conduct, professionalism, and innovation. They cultivate an environment where nearly 900 team members thrive by delivering exceptional service to homeowners, ensuring the communities they manage are desirable places to live. Their core values emphasize excellence, innovation, and caring for people, making them a leader in the HOA industry and a premier employer within their field.

The Part-Time Overnight Front Desk Associate role at Action Property Management is based at the luxury Parkloft association in San Diego, California. This position offers competitive hourly compensation ranging from $20 to $21 and is scheduled for weekend nights, from 11:00 PM to 7:00 AM on Saturdays and Sundays. The role is ideal for individuals passionate about customer service and providing a high level of hospitality in a residential community setting. The successful candidate will represent both Action Property Management and Parkloft by delivering exceptional 5-star service that promotes resident satisfaction. The job involves maintaining the front desk, lobby, and elevator areas, as well as monitoring access control to ensure security. Concierge services are a key part of this role, including answering phones, managing resident parcels, and addressing resident and guest inquiries with professionalism and efficiency.

In addition to the direct interaction with community residents and guests, the Part-Time Overnight Front Desk Associate is responsible for documenting daily activities in reports to maintain accurate operational records. Candidates with a strong understanding of the association's governing documents will excel in this role, ensuring they adhere to and enforce community policies accurately. This part-time position suits professional individuals seeking weekend work with opportunities to contribute meaningfully to a thriving luxury residential community. Action Property Management supports career growth and prioritizes work environments where team members feel valued and are provided with the tools and training needed to succeed. This role offers an exciting opportunity to join a company with a storied history and ongoing commitment to excellence and community enhancement.

Job Requirements

  • Must be over 18 years of age
  • Successfully pass a pre-employment background check and drug screening
  • High school diploma or GED equivalent
  • At least 1 year of customer service experience
  • Preferred experience in hospitality, luxury retail, or fine dining
  • Hospitality Management college students or recent graduates preferred
  • Polished and professional appearance
  • Upbeat and positive attitude
  • Strong judgment
  • Proactive customer service skills

Job Qualifications

  • High school diploma or GED equivalent
  • At least 1 year of customer service experience
  • Hospitality, luxury retail or fine dining experience preferred
  • Hospitality Management college students or recent graduates highly desired
  • Polished and professional appearance and demeanor
  • Upbeat and positive team player attitude
  • Strong judgment and solutions-oriented
  • Proactive customer service approach

Job Duties

  • Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
  • Maintain the appearance of the front desk area, lobby, and main elevators
  • Monitor lobby activity and maintain access control
  • Provide concierge services
  • Complete Daily Activity Report
  • Answer and direct incoming phone calls
  • Receive and distribute resident parcels
  • Address resident and guest concerns and questions
  • Demonstrate strong understanding of the association's governing documents

Job Criteria

Experience

Mid Level (3-7 years)


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