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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.00 - $19.20
Work Schedule
Rotating Shifts
Flexible
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
short-term disability
long-term disability
401k
Tuition Assistance
discounted room rates
Training and Development
Career advancement opportunities
Job Description
Concord Hospitality is a respected leader in the hotel industry, known for its exceptional commitment to quality, integrity, community, profitability, and fun. As a hospitality company, Concord is dedicated to providing top-tier service and memorable experiences for its guests while fostering a positive, inclusive, and engaging workplace for its associates. The company operates several hotels managed under its brand, emphasizing a culture where employees are valued, respected, and supported through career development and competitive compensation. Concord Hospitality prides itself on a culture that puts associates first, ensuring that each team member not only contributes to but also benefits from a... Show More
Job Requirements
- Must have flexibility to work all shifts including 6:30am-3pm and 2:30pm-11pm
- Be courteous and respectful to guests, clients, and coworkers
- Be punctual, reliable and flexible with scheduling according to business needs
- Ability to handle cash and follow standard cash handling procedures
- Willingness to learn and adhere to hotel safety and emergency protocols
- Ability to multitask and handle stressful situations professionally
Job Qualifications
- High school diploma or equivalent preferred
- Previous experience in customer service or hospitality roles preferred
- Strong communication and interpersonal skills
- Ability to work flexible shifts including mornings and evenings
- Demonstrated punctuality, reliability, and strong work ethic
- Friendly and courteous demeanor to provide exceptional guest service
Job Duties
- Assist guests efficiently, courteously and professionally at all times
- Maintain a high level of service and hospitality
- Promptly address guest concerns and issues to ensure satisfaction
- Post guest charges and collect payments following cash handling procedures
- Handle guest mail and messages with respect for privacy and professionalism
- Communicate effectively with hotel departments and management regarding guest feedback
- Respond promptly to incoming calls, visitors, and team requests for front desk assistance
- Maintain full knowledge of hotel safety and emergency procedures
Job Criteria
Experience
No experience required
Job Location
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