Job Overview
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Paid vacation
Hilton Hotel discounts
Job Description
Hampton Inn & Suites is a renowned hotel brand known for its superior guest services and comfortable accommodations. Ranked in the top 5 percent of all 205 Aloft Brand Hotels worldwide, Hampton Inn & Suites prides itself on delivering world-class hospitality and exceptional guest experiences. The hotel is a part of the larger hospitality industry, focusing on providing high-quality lodging and customer care to both leisure and business travelers. This establishment not only values comfort and convenience but also emphasizes creating a welcoming environment for every guest who walks through its doors.
The role of a Guest Service Age... Show More
The role of a Guest Service Age... Show More
Job Requirements
- High school diploma or equivalent
- ability to greet and register guests professionally
- dependable to work scheduled shifts
- ability to operate point-of-sale and computer systems
- capacity to handle guest inquiries and complaints
- strong interpersonal skills
- previous hotel experience preferred but not required
Job Qualifications
- High school diploma or equivalent
- college education preferred but not required
- excellent customer service skills
- knowledge of hotel information and local area
- ability to handle cash and credit transactions
- strong communication and problem-solving skills
Job Duties
- Greet guests and complete the registration process including inputting and retrieving information from the computer
- assist guests with check-out including handling payments and using the point-of-sale system
- demonstrate a thorough knowledge of hotel information and answer guest questions
- respond to guest inquiries and requests and resolve issues in a timely and friendly manner
- field guest complaints and negotiate solutions for guest satisfaction
- receive, input, retrieve and relay messages to guests as needed
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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