Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Full Time
Invest in Your Future - 401(k) plan with company match
Comprehensive Health Coverage - Medical, dental, and vision insurance options
Purpose & Impact - Make a difference through Atrium's community service and volunteer programs
Job Description
Hampton Roads Embassy Suites, located at 1700 Coliseum Drive in Hampton, VA, is a distinguished hotel renowned for providing guests with a comfortable, memorable stay through exceptional service and quality hospitality. As a part of Atrium Hospitality, a respected hotel management company that prioritizes teamwork, passion, and appreciation to ignite service excellence, this hotel is dedicated to fostering an environment where both guests and associates thrive. Atrium Hospitality embraces its core values — Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork — collectively known as the Atrium SPIRIT. These values shape the culture and operational philosophy across all properties, including Hampton... Show More
Job Requirements
- High school diploma or equivalent
- Customer service experience preferred
- Ability to communicate effectively verbally and in writing
- Strong computer skills with ability to learn new systems quickly
- Physical ability to stand for the duration of the shift
- Availability to work flexible hours including weekends holidays and evenings
- Positive attitude and team player mindset
Job Qualifications
- Help to resolve problems through recovery when things aren't quite right
- You will value everyone's contribution to the team, and we will value your contribution as a key part of our success
- High school diploma or equivalent
- Customer service is our top priority, consistently being awarded JD Powers Customer service awards
- This role interacts with guests and team members all day, they must have excellent verbal and written communication skills and be able to communicate with an outgoing and engaging personality
- The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary
- The front desk role is at the center of attention to all hotel guests and requires someone to be able to stand for the duration of the shift
Job Duties
- The ideal candidate uses their engaging personality to create a memorable first impression for our guests
- While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area
- Provide exceptional customer service by being engaging and taking sincere interest
- Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established
- You will assist guests with sending and receiving faxes, packages and mail
- You will look for ways to become an expert on the local area, being able to answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions
- As needed, fulfill all job responsibilities expected of Shuttle Driver and Concierge Attendant
- Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information
- Hotels operate 24 hours a day, 7 days a week
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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