Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.90 - $25.17
Benefits
Dental Insurance
Health Insurance
Vision Insurance
Job Description
Medicos Behavioral Health (MBH) is a newly launched department under the established Medicos Medical Center (MMC), a respected healthcare provider with over 25 years of serving the community. MMC has earned a strong reputation for offering comprehensive medical services with a commitment to improving the health and well-being of its patients. Building on this legacy, MBH focuses exclusively on behavioral health, providing essential support and treatment for individuals struggling with alcoholism, drug addiction, and various mental health challenges. This new department represents a significant expansion of MMC's services, emphasizing compassionate, accessible, and high-quality care for those in need of behavioral... Show More
Job Requirements
- High school diploma or equivalent
- prior experience in customer service or front desk operations
- strong interpersonal and communication skills
- ability to handle multiple tasks simultaneously
- proficiency in phone systems and basic computer applications
- understanding of HIPAA regulations and confidentiality
- ability to maintain a professional and friendly demeanor under pressure
Job Qualifications
- Proven experience in hospitality management or customer service roles
- strong front desk or guest services experience preferred
- excellent communication skills both verbal and written
- bilingual or multilingual abilities are a plus
- familiarity with phone etiquette and multi-line phone systems
- ability to work collaboratively in a team-oriented environment
- compassionate demeanor with a focus on client care
Job Duties
- Greet and assist clients upon arrival, ensuring a positive first impression
- manage front desk operations including check-ins and check-outs
- handle phone inquiries with professionalism and courtesy
- maintain accurate records of client appointments and services
- provide information about behavioral health services to clients and their families
- collaborate with staff to ensure seamless communication and service delivery
- address client concerns promptly and effectively
- uphold confidentiality and adhere to HIPAA regulations
Job Location
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