Company Logo or Photo

Front Desk Associate

Job Overview

briefcase

Employment Type

Full-time
clock

Compensation

Type:
Hourly
Rate:
Range $15.49 - $16.49
diamond

Benefits

Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
term life insurance
401(k) retirement savings plan
flexible spending accounts
Vacation pay
sick pay
Holiday pay
Free Black Card Membership
Tuition Reimbursement
Employee perks and discounts
Team-building competitions and social events

Job Description

Planet Fitness is a renowned leader in the fitness industry, recognized for its commitment to creating a Judgement Free Zone where individuals of all fitness levels feel comfortable and motivated. Established as one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness boasts over 2,000 clubs and continues to expand its presence nationwide. The company prides itself on fostering a positive and inclusive environment that promotes health and wellness in communities it serves. Planet Fitness’s mission is to enhance lives by providing high-quality fitness experiences in a supportive and welcoming atmosphere where... Show More

Job Requirements

  • Six to twelve months of experience in a customer service environment preferred
  • must be 18 years of age or older
  • willing to become CPR/AED certified with training provided
  • basic computer proficiency
  • ability to stand and move continuously throughout the shift
  • ability to communicate effectively in person and on the phone
  • able to lift up to 75 pounds
  • able to handle toxic chemicals safely
  • capable of frequent cleaning and sanitizing of equipment and facilities
  • able to bend, twist, and move to accomplish tasks

Job Qualifications

  • Six to twelve months of experience in a customer service environment preferred
  • must be at least 18 years of age
  • willing to obtain CPR/AED certification with training provided
  • basic computer proficiency
  • strong communication and interpersonal skills
  • ability to work reliably and punctually
  • ability to motivate and support members
  • quick learner able to apply training effectively

Job Duties

  • Greet members and guests as they enter and exit the club
  • assist members with questions or concerns during check-in
  • promote the Judgement Free Zone by engaging with members on the club floor
  • provide assistance and support in their fitness journeys
  • uphold club policies and standards
  • resolve member concerns and escalate to management when necessary
  • answer phones promptly and assist callers with inquiries
  • perform membership functions including sign-ups, contact and billing updates, cancellations, collecting unpaid balances, and transferring memberships
  • conduct prospective member calls and club tours assessing their needs
  • execute retail transactions accurately and support sales goals
  • clean and sanitize all exercise equipment and Black Card spa amenities regularly
  • maintain cleanliness and stocking of restrooms according to schedule
  • perform comprehensive club area inspections to address safety, policy, and cleanliness issues
  • promptly report maintenance and facility concerns such as broken equipment or fixtures

Job Location

Loading...
We didn't receive the exact location for this job posting,
please contact the employer.