Front Desk Associate (24 Hour Part-Time) - One Rincon Hill

Action Property Management is a distinguished leader in the homeowner's association management industry, boasting a rich history spanning over 40 years. Established in 1984, the company began with a single client and a clear vision to enhance the standards of ethics and professionalism within the HOA sector. Today, Action Property Management has grown into the largest privately owned HOA management firm in the Western United States, managing over 300 communities across nine office locations. This impressive growth is supported by a passionate workforce of approximately 900 dedicated team members who are committed to helping homeowners thrive and fostering a sense of community where residents love living. The company prides itself on upholding core values such as excellence, innovation, integrity, and genuine care for people, which has established its reputation for delivering high-quality services and unparalleled customer satisfaction.

The role of the Temporary Front Desk Associate at the luxury One Rincon Hill association in San Francisco offers a unique opportunity to join Action Property Management as a vital member of their community management team. This 24-hour part-time position provides compensation at a rate of $25.00 to $26.00 per hour and requires availability on Saturdays, Sundays, and Tuesdays from 3:00 PM to 11:30 PM. The position demands professionalism, a polished appearance, and the ability to provide top-tier customer service. As the first point of contact, the Front Desk Associate is responsible for delivering exceptional 5-star service to residents and guests alike, ensuring a positive and welcoming experience.

Key responsibilities include maintaining the front desk area, lobby, and main elevators to a high standard of cleanliness and organization, monitoring lobby activity to enforce access control, and providing concierge services that cater to residents' needs. Additionally, the associate is tasked with completing daily activity reports, managing incoming phone calls, and handling resident parcel distribution. Effective communication skills and a proactive customer service approach are essential for addressing resident and guest inquiries or concerns promptly. A thorough understanding of the association's governing documents is also required to guide interactions appropriately.

This role is ideal for candidates who possess a minimum of six months of customer service experience, with a preference for backgrounds in hospitality, luxury retail, or fine dining. Hospitality management students or recent graduates are highly encouraged to apply, reflecting the company's commitment to nurturing talent within the industry. The position offers more than just a job; it presents an opportunity to work in a values-driven company culture that promotes teamwork, excellence, and continuous personal and professional growth. Action Property Management supports its employees with comprehensive health benefits, paid time off, employee discounts, ongoing training, and clear pathways for career advancement.

Joining Action Property Management means becoming part of a certified Great Place to Work, recognized for cultivating an inclusive and supportive work environment. The company values diversity and is an Equal Opportunity Employer that supports a drug-free workplace, including considerations under the San Francisco Fair Chance Ordinance for applicants with arrest or conviction records. Prospective employees can expect to participate in a hiring process augmented by artificial intelligence tools designed to enhance application reviews while ensuring human decision-making remains central. This role represents a chance to make a meaningful impact within a supportive and forward-thinking organization dedicated to community excellence and professional integrity.