Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $23.00
Work Schedule
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee wellness programs
flexible scheduling
Job Description
Thrive Wellness of Reno is a well-established wellness center dedicated to providing comprehensive mental and physical health services to the Reno, NV community. As an organization, Thrive Wellness is committed to fostering a welcoming and supportive environment where clients can feel valued and cared for. The center specializes in holistic wellness approaches, integrating traditional healthcare with innovative therapeutic practices to promote overall well-being. Thrive Wellness prides itself on maintaining a strong community connection and supporting diversity and inclusion in all aspects of its operations. The company is known for its compassionate care, professional staff, and dedication to client-centered service. Thrive Wellness offers full-time employment opportunities, with a competitive hourly pay range of $18.00 to $23.00, ensuring that employees are fairly compensated for their valuable contributions to the center's mission.
The Front Desk Associate at Thrive Wellness plays a crucial role in the smooth operation of the wellness center. This position acts as the first point of contact for clients, creating a warm and professional atmosphere upon arrival. The role involves a variety of administrative and customer service tasks, such as greeting clients, managing appointment scheduling, verifying insurance and eligibility, and handling general office duties. The ideal candidate is not only friendly and approachable but also detail-oriented and highly organized to manage multiple responsibilities efficiently. This position requires proficiency in electronic medical records (EMR) systems, a strong understanding of medical and mental health benefits, and excellent communication skills. Additionally, the Front Desk Associate supports both clients and providers by ensuring accurate data entry, managing billing inquiries, and maintaining client records with the highest level of confidentiality and accuracy.
Working under varied hours that may include evenings or weekends based on operational needs, the Front Desk Associate must exhibit flexibility and adaptability to thrive in a dynamic healthcare environment. The role demands maturity, professionalism, and the ability to work independently while also collaborating smoothly with a multidisciplinary team. The successful candidate will embody Thrive Wellness's core values, including being courageously optimistic, steadfastly committed, community-rooted, and continuously growing both personally and professionally. This position is vital not only for maintaining administrative order but also for contributing to the overall positive client experience that defines Thrive Wellness as a leader in Reno's wellness sector.
The Front Desk Associate at Thrive Wellness plays a crucial role in the smooth operation of the wellness center. This position acts as the first point of contact for clients, creating a warm and professional atmosphere upon arrival. The role involves a variety of administrative and customer service tasks, such as greeting clients, managing appointment scheduling, verifying insurance and eligibility, and handling general office duties. The ideal candidate is not only friendly and approachable but also detail-oriented and highly organized to manage multiple responsibilities efficiently. This position requires proficiency in electronic medical records (EMR) systems, a strong understanding of medical and mental health benefits, and excellent communication skills. Additionally, the Front Desk Associate supports both clients and providers by ensuring accurate data entry, managing billing inquiries, and maintaining client records with the highest level of confidentiality and accuracy.
Working under varied hours that may include evenings or weekends based on operational needs, the Front Desk Associate must exhibit flexibility and adaptability to thrive in a dynamic healthcare environment. The role demands maturity, professionalism, and the ability to work independently while also collaborating smoothly with a multidisciplinary team. The successful candidate will embody Thrive Wellness's core values, including being courageously optimistic, steadfastly committed, community-rooted, and continuously growing both personally and professionally. This position is vital not only for maintaining administrative order but also for contributing to the overall positive client experience that defines Thrive Wellness as a leader in Reno's wellness sector.
Job Requirements
- Must pass a federal background check at hire and every three years
- Must adhere to the drug-free workplace act
- Demonstrate maturity of judgment, attitude, and life skills
- Ability to adapt to change and remain flexible
- Strong team player skills and ability to work in a busy environment
- Strong communication skills with an upbeat, positive, and professional demeanor
- Excellent interpersonal, verbal, and written communication
- Ability to prioritize and manage time independently
- Must be able to work Monday to Friday 9am to 6pm with an hour lunch break
- Ability to commute to Reno, NV 89501
- Willingness to work some evening or weekend shifts as needed
Job Qualifications
- Associate's or bachelor's degree preferred
- Bilingual speaking preferred
- Medical office experience preferred
- Minimum of one year related work experience
- CPT and ICD coding experience preferred
- Analytical skills to identify billing errors
- Detail-oriented with strong organizational skills
- Proficient with electronic medical records systems
- Understanding of medical and mental health benefits coverage including deductibles and out-of-pocket maximums
- Knowledge of medical and mental health terminology
- Strong computer skills including familiarity with Google Suite and insurance web portals
- Competency and sensitivity in multicultural and diversity issues
Job Duties
- Greet clients warmly and manage client check-in and check-out in EMR
- Schedule, confirm, and reschedule appointments by phone, in person, or online
- Verify client insurance eligibility and benefits daily and notify clients of required updates
- Manage client records, update demographics, and ensure all forms and consents are complete
- Process payments, provide receipts, and manage payment plans for outstanding balances
- Communicate with clients professionally by answering phones and emails and responding to inquiries
- Assist with clinical inbox management and ensure timely follow-up
- Maintain a clean and welcoming office and waiting area
- Perform general administrative duties such as filing, faxing, scanning, and data entry
- Uphold professionalism and demonstrate good team collaboration and communication
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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