Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career Development
Diverse and inclusive workplace
Job Description
Courtyard by Marriott Richmond West is a distinguished hotel located at 6400 W Broad St, Richmond, Virginia, known for its commitment to delivering exceptional guest experiences and high-quality service. As part of Marriott International, one of the world’s leading hospitality companies, the Courtyard by Marriott brand has pioneered the development of hotels uniquely designed to meet the needs of business travelers. This hotel extends a warm welcome to guests, focusing on creating memorable and seamless experiences tailored for both business and leisure guests alike.
Marriott International is dedicated to fostering a work environment that values diversity, inclusivity, and equal opportunity. The company actively cultivates a culture that celebrates a rich fusion of backgrounds, talents, and perspectives from all associates. At Courtyard by Marriott Richmond West, employees are encouraged to bring their best selves to work, contribute meaningfully, and grow professionally within a supportive, empowering community. This position embraces the company’s commitment to a safe workspace, confidentiality, protection of assets, and adherence to quality standards.
The Service Specialist role at Courtyard by Marriott Richmond West transcends traditional front desk duties by engaging fully in guest service operations across primary hotel areas. Service Specialists are empowered to take initiative and ensure every guest interaction contributes positively to their overall experience. Responsibilities extend beyond check-in and check-out processes to include managing operational tasks, responding to guest requests, serving high-quality food, completing reporting duties, and providing local area knowledge about events and attractions. These multifaceted responsibilities require specialists to be physically active, demonstrating endurance by standing, walking extended periods, and performing manual tasks such as lifting and moving items up to 25 pounds.
This full-time, non-management position demands a friendly, proactive attitude, with an emphasis on prioritizing the guest’s satisfaction. Employees in this role undergo continuous learning to enhance their skills and improve the guest experience while working efficiently in a dynamic, fast-paced environment. The position does not require prior experience or supervisory history, making it accessible to individuals seeking to start or grow their career in hospitality within a globally recognized brand.
Joining Courtyard by Marriott Richmond West offers employees the chance to be part of a tight-knit, ambitious team that values collaboration, personal development, and fun in the workplace. The company provides a robust platform where employees can achieve their professional goals and realize their full potential. As part of Marriott International’s vast global network, associates enjoy the benefits of belonging to a reputable hospitality leader committed to service excellence and career advancement opportunities.
Marriott International is dedicated to fostering a work environment that values diversity, inclusivity, and equal opportunity. The company actively cultivates a culture that celebrates a rich fusion of backgrounds, talents, and perspectives from all associates. At Courtyard by Marriott Richmond West, employees are encouraged to bring their best selves to work, contribute meaningfully, and grow professionally within a supportive, empowering community. This position embraces the company’s commitment to a safe workspace, confidentiality, protection of assets, and adherence to quality standards.
The Service Specialist role at Courtyard by Marriott Richmond West transcends traditional front desk duties by engaging fully in guest service operations across primary hotel areas. Service Specialists are empowered to take initiative and ensure every guest interaction contributes positively to their overall experience. Responsibilities extend beyond check-in and check-out processes to include managing operational tasks, responding to guest requests, serving high-quality food, completing reporting duties, and providing local area knowledge about events and attractions. These multifaceted responsibilities require specialists to be physically active, demonstrating endurance by standing, walking extended periods, and performing manual tasks such as lifting and moving items up to 25 pounds.
This full-time, non-management position demands a friendly, proactive attitude, with an emphasis on prioritizing the guest’s satisfaction. Employees in this role undergo continuous learning to enhance their skills and improve the guest experience while working efficiently in a dynamic, fast-paced environment. The position does not require prior experience or supervisory history, making it accessible to individuals seeking to start or grow their career in hospitality within a globally recognized brand.
Joining Courtyard by Marriott Richmond West offers employees the chance to be part of a tight-knit, ambitious team that values collaboration, personal development, and fun in the workplace. The company provides a robust platform where employees can achieve their professional goals and realize their full potential. As part of Marriott International’s vast global network, associates enjoy the benefits of belonging to a reputable hospitality leader committed to service excellence and career advancement opportunities.
Job Requirements
- high school diploma or equivalent
- no prior experience required
- no supervisory experience required
- ability to perform physical tasks including lifting up to 25 pounds
- good communication skills
- ability to work full-time
- legal authorization to work in the united states
Job Qualifications
- high school diploma or equivalent
- strong communication and interpersonal skills
- ability to multitask and work in a fast-paced environment
- prior customer service experience preferred but not required
- basic proficiency with computer systems
- ability to stand and walk for extended periods
- willingness to learn and adapt
- professionalism in appearance and conduct
Job Duties
- handle guest check-in and check-out processes
- manage operational guest service tasks
- respond promptly to guest inquiries and requests
- serve quality food and beverages
- complete daily reports and logs
- provide information about local events and attractions
- maintain a professional appearance and uphold hotel standards
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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