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Planet Fitness logo

Front Desk Associate

Job Overview

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Employment Type

Full-time
Part-time
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
vacation
Sick Time
Holiday pay
Free Black Card Membership
401(k) retirement savings plan
term life insurance
flexible spending accounts
Tuition Reimbursement
Employee Discounts
team-building events

Job Description

Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, boasting over 2,000 clubs nationwide. With a mission centered on enhancing people’s lives by offering a high-quality fitness experience in a welcoming, judgment-free environment, Planet Fitness has established itself as a beloved brand in the health and wellness industry. The company prides itself on an inclusive culture and strong core values that foster a supportive, engaging team atmosphere where members and employees alike feel a true sense of belonging. Working at Planet Fitness means contributing positively to the community’s health and... Show More

Job Requirements

  • 6-12 months of experience in a customer service environment is preferred
  • must be 18 years of age or older
  • willingness to become CPR/AED certified
  • basic computer proficiency
  • continual standing and moving throughout the club
  • continual communication with members and team
  • ability to lift up to 75 pounds
  • ability to safely handle toxic chemicals
  • frequent cleaning and sanitizing of equipment and facilities
  • physical ability to bend, twist, and move in various positions to complete tasks

Job Qualifications

  • 6-12 months of experience in a customer service environment is preferred
  • must be 18 years of age or older
  • willing to become CPR/AED certified (training provided)
  • basic computer proficiency

Job Duties

  • Greet members/guests as they enter and exit the club
  • assist with questions or concerns during check-in
  • promote Judgement Free Zone by engaging with members on club floor
  • resolve member concerns and escalate to a manager as needed
  • answer phones and assist callers with inquiries
  • perform membership functions such as sign-ups, billing updates, cancellations, and transfers
  • conduct prospective member calls and tours, assessing membership needs
  • execute retail transactions accurately and drive sales goals
  • regularly clean and sanitize exercise equipment and Black Card spa amenities
  • maintain restrooms ensuring cleanliness and stock
  • perform comprehensive walk-throughs to address safety, policy, and cleanliness issues
  • promptly address maintenance and facility concerns such as broken equipment or leaky fixtures

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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