Front Desk Associate

Georgia Retina is one of the largest retina-only medical practices in the Southeast, offering expert care and advanced treatment options for retinal diseases and disorders. Featuring a team of board-certified ophthalmologists with over 200 years of combined experience, Georgia Retina is dedicated to delivering world-class expertise alongside a personalized approach to patient care. With 13 convenient Metro Atlanta locations, the practice ensures accessibility to specialized retina care for a broad patient population. Georgia Retina’s commitment to excellence extends beyond clinical care to exceptional patient service, focusing on both professionalism and compassionate support throughout the patient journey.\n\nThe Front Desk Associate plays a crucial role within Georgia Retina by providing outstanding service to patients in person and over the phone. This role involves collecting and verifying complete and accurate patient demographic, financial, and insurance information necessary for billing and managing patient accounts. The Front Desk Associate manages a variety of clerical and patient service tasks that help sustain an efficient medical office workflow. Responsibilities include answering multiple phone lines, scheduling appointments, processing medical records requests, entering patient data into the system, collecting co-pays and outstanding balances, and ensuring all patient intake paperwork is complete and signed. The position demands a high level of professionalism, excellent communication skills, and the ability to work collaboratively with clinical staff to enhance patient experiences. Candidates must demonstrate strong organizational skills, dependability, and a keen attention to detail. The role requires a minimum of two years' experience in a medical office or healthcare setting and experience with healthcare insurance. A high school diploma or equivalent is required and an understanding of medical terminology is preferred but not mandatory. Georgia Retina offers a competitive benefits package that includes medical, dental, vision insurance, a 401k plan with employer match, health and flexible spending accounts, telemedicine services, and a generous PTO package. Additional free benefits include employee discounts and perks, an employee assistance program, life and disability insurance coverage, all contributing to a supportive and inclusive work environment. EyeSouth Partners, the employer, promotes diversity and equal opportunity, fostering an inclusive workplace for all employees.