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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Dental
Vision
401k
HSA
FSA
telemedicine
PTO
Employee Discounts
Employee assistance program
Group Life Insurance
AD&D insurance
Short term disability insurance
long term disability insurance
Job Description
Georgia Retina is one of the largest retina-only medical practices in the Southeast, offering expert care and advanced treatment options for retinal diseases and disorders. Featuring a team of board-certified ophthalmologists with over 200 years of combined experience, Georgia Retina is dedicated to delivering world-class expertise alongside a personalized approach to patient care. With 13 convenient Metro Atlanta locations, the practice ensures accessibility to specialized retina care for a broad patient population. Georgia Retina’s commitment to excellence extends beyond clinical care to exceptional patient service, focusing on both professionalism and compassionate support throughout the patient journey.\n\nThe Front Desk Associate plays... Show More
Job Requirements
- High school diploma or equivalent certificate
- Minimum 2 years of experience in a medical office or health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Must be highly dependable and organized
- Outstanding interpersonal skills
- Impeccably clean, polished, professional image
- Ability to learn quickly, retain training, problem solve and think independently
Job Qualifications
- High school diploma or equivalent certificate
- Minimum 2 years of experience in a medical office or health care setting
- Minimum 2 years of health care insurance experience
- Strong computer knowledge and skills with a minimum typing speed of 30 WPM
- Strong desire to assist others and provide excellent customer service
- Outstanding interpersonal skills
- Ability to learn quickly, retain training, problem solve and think independently
- Impeccably clean, polished, professional image
- Understanding of medical terminology preferred
Job Duties
- Displays high level of professionalism and gives superb customer service
- Obtains and reviews patient demographic and insurance information for accuracy
- Verifies insurance and collects copays, co-insurance, and outstanding balances
- Ensures all patient intake forms are signed and complete
- Answers patient communication pathways including multiple phone lines, Solution Reach Conversations Messaging Portal, and email/fax
- Schedules appointments
- Processes medical record requests per policies and procedures
- Coordinates with clinical staff to ensure optimal patient experience
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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