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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Job Description
The Hawthorn Suites is a reputable and welcoming hotel establishment that prides itself on delivering exceptional guest experiences through its dedicated and professional team. Operating in the hospitality industry, this hotel is committed to creating an inviting atmosphere where every guest feels valued and comfortable from the moment they arrive until their departure. The Hawthorn Suites offers a wide range of services and facilities designed to cater to travelers seeking comfort, convenience, and excellent customer service. Established with a commitment to quality and guest satisfaction, the hotel maintains a strong presence in the local market by continually enhancing its amenities... Show More
Job Requirements
- High school or equivalent education required
- Must have more than two years of hotel experience
- Flexible schedule with availability to work holidays and weekends
- Must possess good communication skills, both verbal and written
- Must be able to read and write
- Must have basic computational and computer skills
- Regular attendance and punctuality
- Compliance with hotel rules and regulations for safe and effective operation
Job Qualifications
- High school or equivalent education
- More than two years of hotel experience
- Excellent verbal and written communication skills
- Basic computational and computer skills
- Knowledge of the city and local attractions
- Extensive knowledge of hotel services and facilities
- Ability to handle guest inquiries and resolve issues professionally
Job Duties
- Greet and welcome guests upon arrival
- Register guests using company software and verify reservation, address, and credit information
- Promote the Wyndham Rewards Program and provide recognition and benefits to all present members
- Accept payment for guests' accounts at registration and checkout
- Maintain a house bank, make daily deposits and accurate reports of receipts
- Issue keys to guests and control entrance to safety deposit boxes
- Assist concierge with mail, facsimiles, and provide guest information about hotel facilities and local attractions
- Book reservations for guests approaching the Front Desk
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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