Front Desk Associate

Hyatt Vacation Club (HVC) is part of the globally recognized Hyatt Hotels Corporation, known for delivering exceptional hospitality and memorable vacation experiences. Hyatt Vacation Club specializes in vacation ownership and timeshare properties, offering guests the opportunity to enjoy luxurious accommodations and premium amenities across prime vacation destinations. As a respected leader in the hospitality industry, Hyatt Vacation Club combines the trusted heritage of Hyatt with a commitment to innovative vacation solutions that foster relaxation, connection, and enjoyment for travelers worldwide. The work environment at HVC is supportive, friendly, and beautifully maintained, reflecting the company’s dedication to both guests and its employees.

At HVC, the Guest Services Agent plays a vital role in ensuring that every visitor’s stay is seamless, enjoyable, and filled with meaningful moments. This position is offered on an hourly basis, with a competitive rate of $20.65 per hour. As a Guest Services Agent, you will act as the primary point of contact for Owners and guests, assisting them with check-in procedures, providing detailed information about villa amenities, local attractions, and property services, and handling requests or concerns to maintain high satisfaction levels. Your daily responsibilities will require a proactive and empathetic approach, ensuring guests feel welcomed and valued throughout their stay.

The Guest Services Agent not only greets and checks in guests but also addresses inquiries, routes calls to the appropriate departments, and may assist with bellman or runner duties as needed. This role demands excellent communication and interpersonal skills, with a focus on creating an inclusive and caring environment for visitors of diverse backgrounds. HVC encourages teamwork and professionalism; as a Guest Services Agent, you will contribute to the overall goals of the department and the company by upholding Hyatt’s high standards for safety, service, and quality. Employees at HVC benefit from numerous perks, including extensive medical, dental, and vision coverage options, 401(k) retirement plans, travel discounts, tuition reimbursement, and professional counseling services among others.

Site-specific benefits include free on-site parking, associate appreciation weeks, monthly recognition programs, department celebrations, and stipends for work shoes, reflecting the company’s dedication to employee well-being and community. HVC supports a dynamic work schedule, requiring availability for shifts that may include holidays and weekends. Physical requirements for this role include the ability to stand, sit, or walk for extended periods and the capability to lift or move items up to 25 pounds without assistance. Background and drug screening may be part of the hiring process. The role may vary slightly based on property size or local team structure, but the core responsibilities remain focused on delivering exceptional guest care and maintaining operational excellence.

Hyatt Vacation Club is committed to diversity and inclusion, fostering a work culture that respects and celebrates differences. If you are passionate about hospitality and eager to make vacation dreams come true, joining HVC as a Guest Services Agent provides a rewarding career path filled with growth and development opportunities in a supportive, inclusive environment.