Front Desk Assistant Manager OEM

Aimbridge Hospitality is a leading global leader in the hospitality industry, committed to creating unforgettable guest experiences across its diverse portfolio of hotels and resorts. With a strong emphasis on innovation, customer service, and operational excellence, Aimbridge Hospitality is renowned for its dynamic approach to hotel management and a dedicated focus on both guest satisfaction and employee growth. As part of its commitment to excellence, Aimbridge offers a collaborative and inclusive work environment that fosters professional development and rewards dedication. The company’s extensive reach and influence in the hospitality sector provide employees with broad opportunities for career advancement and personal fulfillment within a globally respected organization.

The Front Desk Assistant Manager OEM position at Aimbridge Hospitality serves as a pivotal role within the front office operations of the hotel. This role is designed for individuals who thrive in fast-paced, customer-facing environments and possess strong leadership skills that enhance a team’s efficiency and morale. Working closely alongside the Front Desk Manager, the Assistant Manager ensures the seamless daily operation of the front desk, delivering exceptional guest services that help increase room revenue and occupancy. This position emphasizes warmth, efficiency, and hospitality, positioning the Assistant Manager as the friendly and professional face of the hotel.

As an overtime eligible manager, this role requires flexibility and dedication to meet operational demands, especially during peak times. The responsibilities include motivating and coaching front desk staff, maintaining high service standards, resolving guest concerns with composure and professionalism, and ensuring the effective management of room revenue and administrative tasks. The ideal candidate is detail-oriented with strong organizational capabilities and financial acumen, capable of leveraging technology to support front desk operations. Education and experience prerequisites include a college degree paired with relevant experience in hotel management or related fields, with a preference for supervisory experience. Certification compliance in areas like Food Handlers, Alcohol Awareness, CPR, and First Aid is also valued.

Located in the vibrant Uptown Oakland district, the hotel itself embodies a rich cultural heritage blended with modern luxury and artistic expression. The setting offers guests proximity to eclectic entertainment, dining, and shopping venues, making it a hub for creatives, innovators, and adventurers alike. This role offers the unique opportunity to be part of Evolution Hospitality, Aimbridge’s lifestyle vertical dedicated to elevating boutique and luxury hotel experiences across North America. Here, culture and results converge, fostering an environment where honesty, humility, intelligence, and personal growth define the workplace ethos. Joining Aimbridge Hospitality as a Front Desk Assistant Manager is not just a job; it is a chance to become a vital contributor to a world-class hospitality operation that values both employee and guest satisfaction.