FRONT DESK ASSISTANT

The Management Trust is a renowned community association management company dedicated to fostering thriving communities through integrity, trust, experience, and unparalleled support. Unlike typical management firms, The Management Trust stands proudly as the only 100 percent employee-owned community management firm in the United States. This unique ownership model empowers every employee to take an active role in the company’s growth and innovation, ensuring that the services offered are not only professional but deeply invested in the success and satisfaction of the communities they serve. With a culture built on cooperation and a forward-thinking approach, The Management Trust offers a collaborative and dynamic environment for its team members.

The Front Desk Assistant position at The Management Trust’s Southshore location in Aurora, CO, is a key role within the organization. This part-time, seasonal, non-exempt role offers an hourly wage ranging between $20 and $23 depending on experience. The Front Desk Assistant serves as the essential first point of contact for every visitor, guest, caller, and employee entering the clubhouse. The role is centered around delivering exceptional customer service and providing top-notch administrative support in a bustling, high-volume setting. The assistant is responsible for maintaining a welcoming and professional atmosphere at the reception area and ensuring smooth operations for both residents and staff.

In this role, an individual will answer phones promptly and courteously, efficiently manage voicemails and emails, and assist guests with check-ins while enforcing community and company policies concerning visitor access and safety protocols. This position requires multitasking skills such as handling payment transactions, assisting with café orders, performing light food preparation duties, and maintaining cleanliness in the reception and café areas. The Front Desk Assistant also manages essential community paperwork distribution, processes daily mail, keeps inventory supplies stocked, and supports additional administrative tasks like data entry using proprietary software.

Aside from administrative responsibilities, the assistant extends support to activities within the community by assisting with event setups, enrolling residents in programs, and occasionally helping staff with moving equipment and managing facility logistics. Effective communication with management and coworkers is paramount for this position to report any resident issues, facility concerns, or operational challenges. Candidates for this role will benefit from having prior experience in reception and customer service, proficiency in Microsoft Office, and strong organizational skills. A commitment to punctuality, professionalism, and a positive team-oriented attitude are equally important to succeed.

Overall, this career opportunity at The Management Trust blends the chance to engage directly with community members in a service-oriented environment while contributing to the vibrant life and operations of the Southshore community. It is ideal for individuals who are dependable, detail-oriented, and passionate about enhancing the day-to-day experience for residents and visitors. The Management Trust fosters a supportive workplace culture that values each employee owner’s input and growth, making this role a valuable entry point into a rewarding community management career.