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Job Overview
Employment Type
Temporary
Part-time
Hourly
Compensation
Hourly
Range $20.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
employee ownership
Professional development opportunities
employee recognition programs
flexible scheduling
employee discount
Job Description
The Management Trust is a renowned community association management company dedicated to fostering thriving communities through integrity, trust, experience, and unparalleled support. Unlike typical management firms, The Management Trust stands proudly as the only 100 percent employee-owned community management firm in the United States. This unique ownership model empowers every employee to take an active role in the company’s growth and innovation, ensuring that the services offered are not only professional but deeply invested in the success and satisfaction of the communities they serve. With a culture built on cooperation and a forward-thinking approach, The Management Trust offers a collaborative... Show More
Job Requirements
- High school diploma or equivalent
- Experience in reception and customer service preferred
- Proficiency in administrative support 1-3 years
- Food handling card required
- Ability to meet deadlines and address time-sensitive issues
- Excellent written and verbal communication skills
- Superior multitasking and organizational skills
- Ability to work weekends and variable shifts
- Ability to remain stationary for periods and relocate up to 40 pounds
- Professional and respectful demeanor at all times
- Willingness to learn proprietary software and company processes
- Dependable with a solid attendance record
Job Qualifications
- Experience in reception and customer service preferred
- High school diploma or equivalent
- Proficiency in administrative support generally 1-3 years
- Solid knowledge of Microsoft Outlook, Excel, and Word
- Conflict resolution skills
- Food handling card required
- Ability to meet deadlines and address time-sensitive issues
- Superior multi-tasking skills
- Excellent written and verbal communication
- Ability to provide high-level customer service
- Detail-oriented and organized
- Must be a team player
- Ability to manage workflow amid shifting priorities
- Willingness to learn company processes and proprietary software
- Adaptable and dependable with a solid attendance record
- Professional and respectful demeanor
Job Duties
- Answer incoming phone calls quickly, warmly, and professionally
- Check voicemails throughout the day and route correctly
- Check and respond to emails throughout the day
- Stand, smile, and greet visitors ensuring adherence to company and community policies regarding sign-in/out logs, visitor badges, and guests being accompanied by an employee
- Provide forms and other community paperwork to residents
- Take food orders and relay them to the café
- Accept credit/debit payments from residents via CSI/POS for café orders, fitness classes, etc.
- May occasionally assist the café manager in preparing and distributing orders
- Perform light café duties such as making smoothies, lattes, coffee, and heating premade meals
- Cleaning duties including high touch/high traffic areas, reception, café, and other areas as directed
- Accept all homeowner paperwork and distribute to appropriate critical path partner
- Provide residents with community access items such as RFID tags, stickers, fobs, and process registration paperwork
- Assist homeowners with account questions, web portal logins, and paperwork in absence of CSS
- Offer extra support to residents by making reservations, providing directions, looking up phone numbers
- Utilize time efficiently by checking equipment, pool areas, and inventory
- Ensure proper coverage when leaving front desk area
- Complete data entry into Vantaca and other software
- Process daily incoming mail, prepare for distribution, and post outgoing mail
- Maintain copier/supply stations, report inventory shortages
- Maintain clubhouse inventory and provide monthly reports
- Monitor office machines and coordinate vendor support
- Alert CAM/IT to phone or reception area issues
- Arrange backup support for planned absences with supervisor approval
- Inform coworkers of pertinent information at shift end
- Inform CAM of resident, guest, or facility issues
- Enroll residents and guests in programs
- Assist staff with lifting and storing facility equipment
- Know daily events and class calendar
- Assist Lifestyle Director with setting up clubhouse rooms and fitness areas
- Maintain clean, organized reception area
- Maintain current records for reception desk
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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