Front Desk Assistant

Northeastern University is a prestigious private research university known for its commitment to experiential learning, innovation, and community collaboration. With campuses in Boston, Seattle, San Jose, and a global network, it offers a dynamic and inclusive environment for students, faculty, and staff. The Roux Institute at Northeastern University, where this position is based, focuses on the intersection of technology, business, and society, fostering innovation and preparing students for the future job market. Northeastern's emphasis on diversity, equity, and inclusion shapes its welcoming community and supportive workplace culture.

The Front Desk Assistant role at the Roux Institute is a pivotal position centered on enhancing campus and community experience. This temporary position, paying $22 per hour, involves coordinating the entry area experience to ensure visitors receive a welcoming, inclusive, and informative reception. The Front Desk Assistant is typically the first face that guests, students, and community members encounter and therefore plays a crucial role in representing the university's values and culture. Responsibilities include guiding visitors through the check-in process, connecting them to their hosts or the appropriate resources, and fostering a friendly and professional environment.

Beyond visitor management, this role requires strong communication skills for collaborating with the operations team, campus security, and IT/AV support to maintain seamless campus functioning. The assistant must handle conflicts or unexpected situations with diplomacy and discretion, particularly when managing confidential information. Daily troubleshooting and addressing inquiries from campus users are vital elements of this role.

The position also entails performing various administrative and clerical tasks such as managing shared email accounts, handling mail and package delivery, supporting students and employees with digital resources access, scheduling meetings and booking rooms, and creating ID cards. Maintaining a high standard of campus aesthetics by organizing furniture and equipment, restocking communal areas, light cleaning, and assisting with event setups are part of the spatial upkeep duties.

Operational support includes facilitating projects in coordination with the Campus Operations Manager, communicating with vendors, and providing detailed feedback reports to the Director of Operations. This role requires excellent organizational skills, adaptability in a fast-paced environment, and proficiency with Microsoft Office and other digital tools.

Northeastern University offers a comprehensive benefits package for eligible employees, including medical, vision, dental, paid time off, tuition assistance, wellness, life insurance, retirement plans, and commuting benefits. The university values diversity and encourages applicants from all backgrounds to apply. This role is ideal for individuals who are customer-service oriented, detail-focused, and eager to contribute to a vibrant academic community.