Front Desk & Reservations Agent

Seattle, WA, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $39,702.24 - $43,241.29

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement plan employee discounts

Training and development opportunities

Job Description

Azul Hospitality is a reputable company in the hospitality industry, known for providing exceptional guest experiences across its properties. As a prominent hotel operator, Azul Hospitality emphasizes quality service, maintaining high standards in guest relations and operational excellence. The company fosters a professional and welcoming environment, encouraging its employees to uphold the brand's reputation through dedication, teamwork, and commitment to guest satisfaction. Azul Hospitality’s properties are staffed by skilled professionals who are passionate about hospitality and who strive to make every guest’s stay memorable and comfortable. Employees are expected to embody these values while working in a dynamic and energetic... Show More

Job Requirements

High school or equivalent education
hospitality industry experience preferred
basic computer skills
good communication skills
ability to stand for extended periods
ability to lift up to 45 lbs
ability to push and pull carts and equipment up to 250 lbs
must be detail oriented
must possess basic computational ability
ability to handle multiple tasks simultaneously
ability to maintain a neat and clean appearance
willingness to work varying schedules
ability to follow safety and security protocols
ability to participate in training sessions and meetings
must comply with company attendance policies

Job Qualifications

High school or equivalent education
experience in the hospitality industry preferred
good communication skills verbal, written and electronic
excellent leadership capability and customer relations skills
detail oriented with outstanding organizational and communication skills
basic computer skills
basic computational ability
ability to effectively deal with internal and external customers with patience, tact and diplomacy
knowledgeable about Windows OS, MS Office, PMS, PBX, key system and POS
self-driven and able to work independently
strong issue resolution and analytical skills with attention to detail

Job Duties

Greet and welcome guests upon arrival
execute the registration and checkout process at the front desk
accept payment for guests' accounts both at the time of registration and at checkout
maintain a house bank and make a deposit and accurate reports of receipts daily
cash checks and exchange currency for guests
accurately handle cash transactions and balance a cash drawer
acknowledge rewards members and returning guests
take and manage guest bookings, up-selling opportunities and inform them about ways to improve their stay
handle cash and credit transactions
review current day’s arrival reports and ensure special requests and VIPs are correctly managed
attend scheduled training, departmental and hotel meetings
ensure awareness of special promotions, daily activities, and VIP arrivals
practice safe work habits
ensure privacy and security protocols are followed
answer all calls promptly and transfer to appropriate departments
cooperate with other departments to coordinate guest needs
log guest requests and room defects and follow up to resolution
make and manage room reservations accurately
assist sales team with room availability
support travel agent commission research
utilize guest history for research
verify accuracy of incoming reservations
maintain knowledge of rates, room types, packages, discount policies and hotel services
understand room locations and layouts
possess knowledge of local attractions and hotel facilities
handle cancellations and modifications promptly
process amenity requests
demonstrate business communication skills
assist in training new staff
answer inquiries relating to hotel policies and local information
maintain lobby cleanliness and organization
assist with mail and guest items
assist all guests professionally
perform other duties as assigned by management

Job Location

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