Front Desk Agent/Night Audit

Marriott International is a global leader in the hospitality industry, renowned for its commitment to providing exceptional guest experiences and fostering an inclusive and diverse workplace. With a portfolio that spans over 100 luxury hotels worldwide, including the prestigious JW Marriott brand, Marriott International is dedicated to delivering unparalleled service that anticipates and fulfills the needs of its guests. The company’s core values emphasize respect, integrity, and excellence, creating an environment where employees are empowered to perform their best and contribute meaningfully to the legacy of hospitality.

JW Marriott stands as a symbol of luxury and premium hospitality within Marriott’s extensive collection of brands. Located at 1800 Bayshore Hwy, Burlingame, California, the JW Marriott property offers not only an upscale environment for its guests but also a fulfilling work environment for its associates. The company prioritizes the well-being and growth of its employees, offering diverse opportunities for training, development, and career advancement. This role is a full-time non-management position within the Rooms and Guest Services Operations category, with a competitive pay rate of $32.75 per hour. Flexible shifts are preferred, and prior experience at the front desk is advantageous.

The role of an Expert in Guest Experience is multifaceted and extends beyond traditional front desk operations. It encompasses a proactive approach to guest service, aiming to create memorable and unique experiences that elevate the overall stay. These professionals take initiative in delivering a broad range of services that assist guests throughout their visit, including handling operational tasks, managing guest requests, completing reports, and providing insightful suggestions about local events and attractions. The Expert in Guest Experience is empowered to take action and resolve needs promptly, ensuring every interaction contributes positively to the guest’s impression of the hotel.

Attention to detail and a commitment to excellence are crucial for success in this position. Experts must consistently uphold Marriott’s standards by maintaining confidentiality, protecting company assets, following safety protocols, and presenting a professional appearance and communication style. Physical stamina is necessary as the role involves standing, sitting, and walking for extended periods, alongside performing light lifting and moving objects weighing less than 10 pounds independently. The ability to perform these tasks reliably supports operational efficiency and guest satisfaction.

Marriott International’s commitment to equal opportunity employment is integral to its culture. The organization actively promotes diversity and inclusion, welcoming applicants from various backgrounds without discrimination based on disability, veteran status, or other legally protected characteristics. This commitment ensures a welcoming environment where all employees can thrive and contribute to the company’s mission.

Joining JW Marriott means becoming part of a community that values innovation, genuine service, and the holistic well-being of its team members. The company fosters a culture known as The JW Treatment™, which emphasizes exceptional care not just for guests but equally for employees, making it a place where one can pursue their passion while growing professionally and personally. Associates at JW Marriott enjoy camaraderie with a diverse group of colleagues and a supportive atmosphere that encourages continuous learning and recognition.