Front Desk Agent/Night Audit

The San Francisco Airport Marriott Waterfront, located in Burlingame, California, is a distinguished hotel property that caters to travelers with a blend of comfort, convenience, and excellent hospitality services. Situated near the San Francisco International Airport, this Marriott hotel provides guests with an accessible and welcoming environment, ideal for business and leisure visitors alike. The hotel is part of Marriott International, a global leader in the hospitality industry, known for its commitment to quality, guest satisfaction, and employee development. Marriott International offers a diverse portfolio of brands, with a strong emphasis on fostering a culture of inclusiveness, respect, and growth. The San Francisco Airport Marriott Waterfront reflects these values by maintaining high standards of service and guest experience in a scenic waterfront setting. As part of a large and reputable hospitality entity, employees at this hotel have the opportunity to engage with a broad network of professionals and benefit from the company's extensive training and career advancement programs.

The role of Guest Experience Expert at the San Francisco Airport Marriott Waterfront is designed to elevate the traditional front desk position by providing a unique and memorable experience for guests from the moment they check in until they depart. This full-time, non-management position pays $32.75 per hour and emphasizes a proactive approach to guest services. Guest Experience Experts are not limited to routine transactional tasks; instead, they act as ambassadors of the property, empowered to deliver personalized service that enhances the guest's stay. Responsibilities include assisting with check-in and check-out processes, addressing guest inquiries and special requests, and providing insightful information about local attractions. The position requires physical mobility throughout the workday, including standing, walking, and handling light objects up to 10 pounds. Successful candidates are expected to uphold Marriott International’s core values by creating a safe workplace, following policies, maintaining confidentiality, protecting company assets, and presenting a professional appearance. The role provides an excellent opportunity for individuals seeking to start or advance their career in hospitality while contributing to a team that values collaboration and guest satisfaction. Marriott International is committed to equal employment opportunity and embraces diversity in its workforce, ensuring an inclusive environment where all associates can thrive. Working at the San Francisco Airport Marriott Waterfront means being part of a global brand that prioritizes holistic well-being and personal growth while delivering exceptional service to guests. Joining this team allows individuals to be where they can do their best work, begin their purpose, belong to an amazing global team, and become the best version of themselves.