Front Desk Agent/Guest Service Representative

Simi Valley, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $19.00 - $20.00

Benefits

Competitive hourly pay

Opportunities for career advancement

health insurance options

Paid Time Off

Employee discount on hotel services

Work in a supportive team environment

Training and development programs

Job Description

The hiring establishment is a hotel located in Agoura Hills, CA, offering full-time employment opportunities. This hospitality company prides itself on creating memorable experiences for its guests by maintaining high standards of service and professionalism. The organization values a welcoming atmosphere where teamwork and guest satisfaction are paramount. As part of a well-established hotel, employees have the opportunity to work in a dynamic environment that emphasizes attention to detail and excellent communication skills. The company is committed to supporting employee growth and providing a supportive work environment with opportunities to advance in the hospitality industry.

The role being... Show More

Job Requirements

Ability to speak and hear in English
Close and distance vision
Frequent sitting with some walking and standing
Ability to lift or carry 6-25 lbs
Use of manual dexterity and fine motor skills
Ability to stand for long periods
Ability to walk extended distances
Ability to work overtime and irregular hours
High school diploma or equivalent
Minimum 1 year experience in guest services or related fields

Job Qualifications

High school diploma or equivalent
Minimum 1 year guest services, general office, accounts receivable, or customer service experience, or an equivalent combination
Strong communication skills
Ability to multitask and manage multiple responsibilities
Proficient in handling guest accounts and billing
Knowledge of hotel policies and procedures
Ability to supervise team members when required

Job Duties

Greet, register, and assign rooms to guests
Issue room keys and provide escort instructions to Bell person or guests
Answer inquiries related to hotel services and local information
Keep records of room availability and guest accounts
Process guest check-in and check-out including billing and payments
Handle incoming mail, messages, and communications
Understand and enforce hotel credit policies
Take initiative to greet guests warmly
Supervise assigned employees in the absence of the manager
Arrange restaurant, transportation, or entertainment reservations as needed
Perform other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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