Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $33,188.82 - $37,398.81
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
401(k) Plan
Professional development opportunities
Job Description
Spectator Hotel, located at 67 State Street in Charleston, SC, is a distinguished establishment known for its commitment to providing an exceptional hospitality experience. As a luxury hotel, it seamlessly combines historic charm with modern amenities, catering to both leisure and business travelers who seek comfort, elegance, and personalized service in the heart of Charleston. The hotel prides itself on a dedication to guest satisfaction, making every visitor feel welcome and valued through attentive, professional, and friendly service. With its prime downtown location, guests at Spectator Hotel enjoy close proximity to a variety of cultural attractions, fine dining options, shopping... Show More
Job Requirements
- High school diploma or general education degree (GED)
- Six months to one year related experience and/or training
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Accountability for balancing the daily shift bank
- Good personal presentation and hygiene
Job Qualifications
- High school diploma or general education degree (GED)
- Ability to read, analyze, and interpret procedure manuals
- Ability to effectively present information and respond to questions from guests
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
- Ability to operate the Property Management System, capture email, and use the PBX system
- Must be accountable for balancing the daily shift bank and demonstrate quality service
Job Duties
- Provide high level of customer service
- Conduct pre-assignment of hotel rooms, which includes VIPs, repeat guests, all packages, and any special requests
- Check in and out hotel guests in a confident, professional and friendly manner
- Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
- Complete all items on appropriate (AM, PM, Third Shift) checklist by end of shift
- Follow established key control policy
- Ensure guest-facing presentation is well maintained (uniforms, personal hygiene, etc.)
- Ensure proper credit policies are followed and verify credit limit report
- Submit all lost and found articles accompanied by a completed lost and found report
- Be knowledgeable of fire and emergency procedures
- Open, secure, and balance out daily shift bank involving counting and verifying cash, check, and credit card transactions
- Monitor room availability throughout the day
- Review daily the selling status of the hotel using yield management system
- Attend department meeting once a month
- Perform all other duties as directed by immediate supervisor
- Coordinate with other departments to ensure hotel services provide best guest satisfaction
- Answer questions and make arrangements for dining, entertainment, sports events, recreation, tours, health and beauty services, childcare, transportation, religious worship, cultural activities, shopping, floral services, and other guest requests
- Process and notify guests of receipt of facsimiles, mail and messages
- Assist guests in sending facsimiles, mail and messages
Job Location
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