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Front Desk Agent - The Westin Charlotte - $19.06/hr

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $19.06
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee wellness programs
Career development opportunities
inclusive work environment

Job Description

The Westin Charlotte is a distinguished hotel located at 601 S College St, Charlotte, North Carolina. As part of Marriott International, it upholds a global reputation for excellence in hospitality and guest services. Known for its premium accommodations and exceptional service, The Westin Charlotte caters to both business and leisure travelers seeking comfort blended with luxury in a vibrant urban setting. The hotel embraces a culture of inclusivity, diversity, and a commitment to sustainability, creating a welcoming environment for all guests and associates alike. With its strategic location, modern amenities, and dedicated staff, The Westin Charlotte aims to deliver unparalleled... Show More

Job Requirements

  • High school diploma or equivalent
  • No previous related work experience required
  • No supervisory experience required
  • Ability to perform physical tasks including standing and walking for long periods
  • Ability to lift and move objects weighing up to 10 pounds without assistance
  • Commitment to maintain confidentiality
  • Willingness to follow company guidelines and procedures
  • Professional appearance and communication skills

Job Qualifications

  • High school diploma or equivalent
  • Strong communication and interpersonal skills
  • Ability to multitask and prioritize guest needs
  • Knowledge of local area and cultural sensitivity preferred
  • Commitment to professional appearance and conduct
  • Basic computer literacy
  • Passion for wellness and guest service excellence

Job Duties

  • Greet and assist guests to ensure a smooth check-in and check-out process
  • Provide a wide range of personalized services to guests to create memorable experiences
  • Address guest requests and inquiries promptly and professionally
  • Assist in operational tasks including completing reports and supporting hotel functions
  • Share knowledge about local events, attractions, and highlights to enrich the guest stay
  • Maintain professional appearance and communication consistent with company standards
  • Engage in physical activities such as standing, walking for extended periods, and handling lightweight objects as required

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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