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Job Overview
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Job Description
HHM Hotels is a respected name in the hospitality industry known for providing exceptional lodging and guest services. As a well-established hotel chain, HHM Hotels prides itself on delivering a welcoming and comfortable environment for travelers and visitors. With a focus on quality service and customer satisfaction, HHM Hotels has built a reputation for excellence by training and employing dedicated staff who are passionate about hospitality. The hotel company continually invests in its properties and team to ensure that guests experience the highest level of comfort and convenience during their stay. HHM Hotels is committed to fostering an inclusive workplace,... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in a guest-facing role, such as in a hotel or resort
- ability to stand or sit for long periods
- must be able to lift up to 25 lbs occasionally
- strong organizational and administrative skills
- ability to work in a fast-paced environment
- excellent communication skills
Job Qualifications
- Previous experience in a guest-facing role, such as in a hotel or resort
- knowledge of multiple languages is a plus
- strong organizational and administrative skills
- ability to stand or sit for long periods
- must be able to lift up to 25 lbs occasionally
- ability to work in a fast-paced environment while maintaining attention to detail
Job Duties
- Greet and welcome guests as they arrive, ensuring a warm and friendly atmosphere
- check guests in and out of the hotel, ensuring that all registration details are accurately entered into the system
- handle guest requests, complaints, and inquiries in a timely, efficient, and courteous manner
- answer phone calls and respond to emails, providing information about hotel services, local attractions, and amenities
- maintain up-to-date knowledge of hotel services, policies, and promotions to provide accurate information to guests
- process payments, including credit card and cash transactions, while ensuring accuracy
- coordinate with other departments (housekeeping, maintenance, etc.) to address guest needs and resolve any issues
- monitor guest accounts for discrepancies and ensure that all charges are correct at check-out
- maintain a clean and organized front desk area
- assist with reservations, including handling cancellations, modifications, and special requests
- provide guests with directions, recommendations for local dining, attractions, and other services as requested
- follow all hotel policies and procedures, including safety, security, and confidentiality protocols
- prepare and distribute daily reports and ensure all front desk paperwork is completed accurately
- assist with other administrative duties as needed, such as maintaining guest records or handling group check-ins
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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