Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.00 - $17.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Life insurance
wellness programs
Job Description
Caesars Palace is a world-renowned luxury resort located in Las Vegas, Nevada, recognized for its opulent accommodations, exceptional guest services, and expansive amenities that include over 25 unique dining venues, more than 3,000 guest rooms, 4.5 acres of pools and gardens, and a renowned 50,000 square foot spa. As part of Caesars Entertainment, this prestigious establishment leads the hospitality industry by offering guests an unforgettable experience through personalized attention and top-tier service in an exclusive setting. The resort blends classic Roman-inspired architecture with modern luxury, making it a premier destination for visitors from around the globe. Caesars Palace is known... Show More
Job Requirements
- must be at least 21 years of age
- high school diploma or GED
- one or more years of appropriate experience or equivalent
- ability to perform essential duties satisfactorily
- effective communication skills
- ability to maintain a professional appearance
- willingness to follow company policies and procedures
- pass background check and drug test if applicable
Job Qualifications
- high school diploma or GED
- one or more years of appropriate experience or equivalent combination of education and experience
- must be at least 21 years of age
- strong knowledge of local attractions and entertainment
- excellent communication and interpersonal skills
- ability to handle multiple tasks and prioritize
- proficiency in hotel reservation systems
- professionalism and strong customer service orientation
Job Duties
- take and record reservations in the Hotel Information System
- provide five star hotel-quality concierge services
- anticipate guest needs and offer personalized solutions
- be knowledgeable about casino programs, promotions, and activities
- know local restaurants, spas, attractions, and events
- assist and coordinate with VIP Agent functions
- handle room reservations and room blocks
- assist in training new guest service representatives
- log calls as needed
- support and promote courtesy guidelines and guest relations
- manage reports including exception reports and regret logs
- deliver the highest level of personal services including restaurant reservations and special requests
- handle guest complaints and conduct quality assurance follow-up
- arrange and recommend various guest services such as purchasing gifts and errands
- maintain professional appearance and demeanor
- maintain cleanliness and organization of work environment
- greet guests with courtesy and urgency
- work with guests on service opportunities or challenges and resolve or escalate as necessary
- participate in hotel functions when directed
- use professional telephone etiquette
- assist with package and amenity deliveries
- maintain and update electronic guest database
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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