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Front Desk Agent - Sheraton Indianapolis City Centre
Job Overview
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
team environment
Career development opportunities
competitive salary
Job Description
Our establishment is a reputable hotel dedicated to providing exceptional hospitality and memorable experiences for all guests. Situated in a prime location, we pride ourselves on maintaining high standards of service and comfort to ensure each visitor feels welcomed and valued throughout their stay. Our team is composed of passionate professionals committed to upholding the hotel's reputation for excellence, creating a warm and inviting atmosphere from the moment guests arrive until they depart. We believe in fostering a cohesive work environment where each employee plays a vital role in delivering superior guest service and contributes to the hotel's overall success.<... Show More
Job Requirements
- Ability to work varying schedules including nights, weekends and holidays
- Ability to work in a standard office environment
- Ability to sit for prolonged periods (6-8 hours a day)
- Ability to stand and walk occasionally throughout the workday
- Frequent use of hands and fingers for keyboarding, typing and operating office equipment
- Ability to communicate effectively verbally and in writing
- Ability to stand, walk, bend, reach or carry items as needed
- Ability to lift and/or move 10-25 pounds
- Visual ability to read computer screens and printed materials with close focus and color differentiation
- Ability to hear and participate in conversations and meetings
- Reasonable accommodations may be made for individuals with disabilities to perform essential functions
Job Qualifications
- High work ethic and self-initiative
- Enjoy working as part of a team that provides great experiences for guests
Job Duties
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel
- Assist in pre-registration and blocking of reservations when necessary
- Promptly, accurately and efficiently know how and where to post all charges
- Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly
- Review any reservations with special requests and work to block rooms accordingly
- Have knowledge of hotel rates, discounts and how to handle each
- Have working knowledge of reservations and procedures, including how to take same day reservations
- Should be able to take reservations in approximately 2 minutes
- Know and follow cancellation procedures and relocation procedures when necessary
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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