Front Desk Agent - SEASW

IHG Hotels & Resorts is a global leader in the hospitality industry, managing a diverse portfolio of hotels including luxury, upscale, and mainstream brands known for delivering exceptional experiences to travelers worldwide. Among its collection is EVEN Hotels, a unique brand that integrates wellness into every aspect of the guest experience. EVEN Hotels focuses on creating environments that support guests' physical and mental well-being, catering to those who want to maintain a healthy lifestyle even while traveling. This commitment extends to its team members, who are encouraged to bring their whole selves to work in a culture that promotes inclusivity, diversity, and personal growth. The company offers competitive compensation packages and a variety of benefits to support employees both inside and outside the workplace, emphasizing wellbeing through its myWellbeing framework and fostering a collaborative and supportive work environment. The position of Front Desk Agent within EVEN Hotels plays a crucial role in shaping the first and lasting impression guests have of the hotel, blending hospitality with wellness-focused service.

As a Front Desk Agent at EVEN Hotels, your primary responsibility is to welcome guests with warmth and professionalism, setting the tone for their stay and ensuring their comfort from the moment they check in to their departure. This role demands excellent communication skills and a customer-centric approach to anticipate and fulfill guest needs. You'll handle essential tasks such as managing reservations, processing payments smoothly, and providing local insights that enhance each guest’s visit. By recognizing returning guests and IHG Rewards Club members, you contribute to building loyalty and personalized experiences. The position requires proficiency in handling administrative duties with accuracy, using technology to streamline processes, and maintaining a welcoming atmosphere. You will serve as a trusted resource for guests, assisting with a range of requests from billing inquiries to making restaurant recommendations. This role offers an hourly wage ranging between $21.30 and $24.00, along with a comprehensive benefits package that includes paid time off, medical, dental, vision insurance, a 401k plan, and more for eligible employees. EVEN Hotels prides itself on being an inclusive workplace, offering equal employment opportunities to all applicants and employees regardless of race, gender, nationality, or other protected characteristics. This environment nurtures growth and collaboration, motivating employees to thrive personally and professionally. Joining IHG and EVEN Hotels means becoming part of a global family dedicated to wellness, exceptional service, and meaningful connections. Whether you are experienced in hospitality or looking to start your career, this role provides an excellent platform to develop skills, engage with diverse guests, and contribute to a brand that genuinely values its team members and guests.