FRONT DESK AGENT PT

Santa Monica, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $20.72 - $22.72

Benefits

competitive base salary

Paid Time Off

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Pet insurance

401k Retirement Plan

Costco Membership

Bereavement leave

Management Contract Referral Program

Education Assistance

Employee rates at Springboard Hospitality hotels

Monthly Cell Phone Stipend

Dry Cleaning Services

Hotel Level Executive Bonus Program

retention bonuses

Lead Share Program

Recognition programs including Associate of the Month and Company-wide awards

Associate Referral Bonus Program

Job Description

Springboard Hospitality is a leading third-party hotel management company with over 30 years of exemplary experience transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. Known for managing one of the most diverse hotel portfolios in the hospitality industry, Springboard Hospitality prides itself on fostering a collaborative and innovative environment. The company is a melting pot of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders who collectively aim to elevate the hospitality experience with a passion for delivering exceptional service and cultivating meaningful connections with guests.\n\nSpringboard Hospitality’s commitment goes... Show More

Job Requirements

High school diploma or GED required
minimum 1 year previous front desk or related experience
basic proficiency in Microsoft Excel, PowerPoint, Word
minimum typing speed of 50 words per minute
must possess composure and positive attitude
energetic and outgoing personality
service oriented with excellent customer service skills
ability to follow directions with attention to detail, speed, and accuracy
must be team player able to work under minimal supervision
ability to multi-task in a fast-paced environment
excellent interpersonal and organizational skills
basic knowledge of arithmetic
ability to input data and utilize hotel management software
working knowledge of Microsoft Office
must be able to read, write, and understand English
willingness to travel as needed for hotel familiarization and content creation
adherence to payroll policies and company rules
knowledge of company safety and security procedures

Job Qualifications

High school diploma or GED required
college degree preferred
prior front desk or related hospitality experience of 1+ years
advanced computer skills including Microsoft Office and web analytics preferred
proficiency with OPERA or similar hotel management systems preferred
ability to write and communicate professionally
hospitality orientation with excellent customer service skills
ability to multi-task and work under pressure
team player capable of working with minimal supervision
excellent interpersonal and organizational skills
basic arithmetic knowledge
ability to operate computers and access information
must be able to read, write, and understand English
bilingual fluency a plus
ability to maintain confidentiality and discretion

Job Duties

Greet and register guests
provide excellent guest service
settle guest accounts upon completion of stay
manage reservations including making, modifying, and canceling
assist with hotel operator and concierge duties as needed
communicate hotel services and amenities to guests
maintain guest history files
process check-ins and check-outs accurately
assign guest rooms and issue registration cards
handle VIP and upgraded accommodations
resolve guest complaints to ensure satisfaction
maintain clean and organized work area
manage assigned bank and ensure accuracy of money handling
coordinate with Front Office Manager and supervisors daily
answer department telephone promptly and professionally
take and relay messages accurately
assist with overbooked or walked guests
provide room change accommodations
document all guest requests and issues

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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