Front Desk Agent- PT

JW Marriott is a distinguished brand within Marriott International's luxury portfolio, comprising over 100 exquisite hotels in prominent cities and premium resort locations worldwide. Renowned for its dedication to exceptional hospitality, JW Marriott fosters a work environment where employees are valued as the cornerstone of guest satisfaction. Their philosophy centers on the belief that happy employees create happy guests, emphasizing a culture of confidence, innovation, genuineness, and intuition. JW Marriott offers an unparalleled work experience, cultivating a diverse and inclusive community where team members enjoy true camaraderie. The brand is committed to professional growth, offering robust training programs, development opportunities, and recognition initiatives, all within a luxurious setting focused on holistic well-being. Their signature approach, known as The JW Treatment™, reflects their dedication to caring for employees as the foundation for delivering extraordinary guest service.

At JW Marriott Torrance, located at 3635 Fashion Way in California, the role of Guest Experience Expert (part-time, non-management position) is pivotal in crafting unique and memorable guest stays. This position offers a competitive hourly wage of $29.85 and requires open availability, with a preference for weekend shifts. Guest Experience Experts go beyond merely facilitating smooth check-ins and check-outs; they actively create a welcoming atmosphere by anticipating and responding to guest needs. Empowered to take initiative, they provide a broad range of services that guide guests throughout their visit, including handling operational tasks, managing guest requests, compiling reports, and offering insights into local events and attractions. This role demands a proactive, mobile approach, often involving standing, walking for extended periods, and physically handling tasks such as lifting and moving items under 10 pounds.

Success in this position is built upon foundational principles: maintaining a safe workspace, adhering to company policies, respecting confidentiality, protecting company assets, upholding quality standards, and presenting a professional appearance and communication style. Guest Experience Experts are integral to the hotel's smooth operation and to ensuring guest satisfaction by performing all assigned duties meticulously and thoughtfully. Marriott International values diversity and provides equal employment opportunities, fostering an inclusive workplace where all employees feel welcome and empowered to do their best work.