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Job Overview
Employment Type
Full-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Health savings account
401(k) retirement plan
Paid vacation
paid sick days
hotel discounts
educational assistance
Paid parental leave
Life insurance
Short term disability insurance
long term disability insurance
Employee perks and discounts
hospital indemnity
critical illness insurance
accident insurance
Job Description
Sonesta International Hotels is a prominent player in the hospitality industry, ranking as the 8th largest hotel company in the United States. With a rapidly expanding footprint, Sonesta operates a remarkable blend of full-service and focused hotels across major urban centers. Their diverse portfolio includes owned, managed, and franchised properties, making Sonesta a ubiquitous presence in the hospitality sector across the U.S. and internationally, spanning more than 1,000 locations across eight countries and growing. The company prioritizes delivering heartfelt service and creating meaningful connections with guests through their commitment to quality, value, and exceptional guest experiences. They have cultivated a... Show More
Job Requirements
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Professional verbal and written communication skills
- Valid driver’s license required
- Willingness to obtain ServSafe certification
- Ability to stand for extended periods
- Ability to bend, climb, kneel, and move about the facility frequently
- Ability to carry, lift, or pull items weighing up to 50 pounds
- Ability to handle objects and equipment frequently
- Willingness to work mornings, evenings, weekends, and holidays
Job Qualifications
- High school diploma or equivalent
- One year of previous hotel experience or retail customer service preferred
- Previous background from the extended stay industry preferred
- Ability to speak, read, and write fluent English
- Other languages beneficial
- Professional verbal and written communication skills
- Mathematical skills including basic math, budgeting, profit/loss concepts, percentages, and variances preferred
- Problem solving, reasoning, motivating, organizational and training abilities preferred
- Experience with Microsoft Office and Opera systems preferred
- Willingness to obtain ServSafe certification
- May be required to obtain TIPS certification
- Valid driver’s license required
Job Duties
- Deliver on the promise of Sonesta service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards
- Register guests, issue room keys, and provide information on hotel services and room location
- Answer phones in a prompt and courteous manner
- Accurately process all cash and credit card transactions in accordance with established procedures including posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
- Maintain the security of cash, credit card transactions, and guest information
- Routinely book guest reservations for individuals and/or groups, process cancellations, revisions, and updates on changes, up-sell rooms to maximize revenue
- Follow the overall seasonal demand reservation strategy regarding room type and length of stay pricing
- Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
- Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel, following all local laws regarding alcoholic beverage sales
- Ensure guest special requests are fulfilled and proper delivery of guest services is delivered
- Issue, control, and release guest safe-deposit boxes
- Comply with federal, state, and local laws regarding health, safety, and alcohol services
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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