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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $17.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
Health Insurance
retirement plans
Paid Time Off
On-site wellness programs
Local discounts
Employee rates on hotel stays
401K with company match
Job Description
Pyramid Global Hospitality is a prominent hospitality company dedicated to creating exceptional guest experiences through a supportive and inclusive work environment. With a presence in over 230 properties worldwide, Pyramid Global Hospitality places a strong emphasis on valuing its employees and fostering a People First culture. This commitment reflects in their approach to employee development, offering comprehensive training, growth opportunities, and a wide range of benefits designed to promote wellbeing, diversity, and personal advancement.
The Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, operates under Pyramid Global Hospitality's banner. This property prides itself on b... Show More
The Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, operates under Pyramid Global Hospitality's banner. This property prides itself on b... Show More
Job Requirements
- High school diploma or equivalent
- Proven work experience in hotel front desk or receptionist role
- Familiarity with hotel front desk software systems such as FSPMS or MARSHA
- Strong communication skills
- Ability to multitask and manage reservations efficiently
- Friendly and professional demeanor
- Ability to resolve customer complaints calmly and effectively
Job Qualifications
- Work experience as a hotel front desk agent, receptionist or similar role
- Experience with FSPMS or MARSHA hotel management software
- Understanding of how travel planning websites operate like Booking and TripAdvisor
- Excellent communication and organizational skills
- Customer service attitude
Job Duties
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information such as contact details and exact dates of their stay
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Work with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees like group and wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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