Front Desk Agent PM

Pyramid Global Hospitality is a prominent hospitality company dedicated to creating exceptional guest experiences through a supportive and inclusive work environment. With a presence in over 230 properties worldwide, Pyramid Global Hospitality places a strong emphasis on valuing its employees and fostering a People First culture. This commitment reflects in their approach to employee development, offering comprehensive training, growth opportunities, and a wide range of benefits designed to promote wellbeing, diversity, and personal advancement.

The Clearwater Beach Marriott Suites on Sand Key, Florida's only all-suite Marriott hotel, operates under Pyramid Global Hospitality's banner. This property prides itself on being the best employer in the area, bringing together a culture that values personal development, people, and success. Known for its comprehensive benefit plans including health insurance, 401k with a company match, lucrative bonus programs, and other unique perks like on-site wellness programs and employee rates on hotel stays, the Clearwater Beach Marriott Suites embodies the Pyramid Global Hospitality mission to create meaningful relationships and deliver outstanding service.

The Front Desk Agent role at the Clearwater Beach Marriott Suites on Sand Key is a pivotal position responsible for being the guests' first point of contact and managing multiple facets of their accommodation. This full-time role requires someone with a passion for customer service and hospitality professionalism. The Front Desk Agent handles essential operational duties including registering guests, managing reservations, providing detailed information about the hotel’s rooms, rates, and amenities, and ensuring a seamless check-in and check-out experience. This role also requires resolving guest complaints with professionalism, working closely with housekeeping to maintain room quality, confirming group reservations, and upselling additional services.

This position offers a competitive compensation range from $16.00 to $17.00 per hour and a collaborative work environment that encourages team members to thrive. Prospective candidates will find themselves part of a dynamic team that values each individual’s contribution in delivering memorable stays to all guests. The hotel seeks individuals experienced with hotel front desk operations or similar roles, with proficiency in hotel management software like FSPMS or MARSHA and familiarity with travel planning platforms such as Booking and TripAdvisor.

Pyramid Global Hospitality embraces equal opportunity employment and celebrates diversity, ensuring that all employees operate in an inclusive setting where their unique perspectives and skills are appreciated. By working with Pyramid Global Hospitality at the Clearwater Beach Marriott Suites, employees can look forward to a rewarding career path with ongoing development, a suite of benefits, and the chance to contribute to an esteemed brand recognized for superior guest service and employee satisfaction.