Front Desk Agent PBX - Vegas

Paws Up Montana is America’s premier luxury ranch resort, known for its exceptional blend of rustic charm and refined luxury. Nestled in the breathtaking landscapes of Montana, this resort offers an extraordinary experience that combines the beauty of nature with world-class amenities and personalized service. The resort caters to discerning guests seeking an upscale getaway that includes fine dining, outdoor adventures, wellness programs, and thoughtfully curated accommodations. Paws Up Montana is not just a hospitality establishment; it is a community where team members are inspired to bring their best selves to work every day, contributing to a culture grounded in authenticity, warmth, and professionalism. This employment opportunity is a chance to be part of a prestigious hospitality organization that values career development and embraces a culture of inclusivity and excellence.

We are actively seeking a skilled Front Desk Agent to join the team remotely from Las Vegas, Nevada. This role serves as the central communication hub for guests and resort operations, acting as the voice of the resort while maintaining the highest standards of Five-Star service. The Front Desk Agent is responsible for managing front desk call operations and coordinating guest services across multiple departments such as Front Office, Housekeeping, Concierge, Security, and Engineering. This position requires a polished and professional demeanor in all guest interactions, ensuring every communication is warm, thoughtful, and efficient. The Agent will handle guest requests, manage billing accuracy, and provide clear information on resort services, dining options, activities, and local recommendations. They will also be responsible for logging requests, auditing guest folios, recording messages, and assisting with check-in and check-out procedures using the Property Management System.

The role demands someone who can multitask and perform effectively in a fast-paced environment without compromising on attention to detail or guest experience. The Front Desk Agent must demonstrate empathy and hospitality while maintaining professional distance, ensuring guest privacy and data security at all times. This position offers remote work within the Las Vegas office as an extension of the on-property Front Desk team, allowing the candidate to coordinate seamlessly with onsite staff to deliver an unparalleled luxury experience. Besides competitive benefits such as medical, dental, and vision insurance, 401K with employer match, paid time off, life insurance, and disability coverage, the company also supports employee wellbeing through counseling services, career advancement opportunities, and various incentives. Paws Up Montana invites passionate hospitality professionals to join their team and help uphold the resort’s tradition of providing gracious, personal, and immaculate service that guests remember long after their stay.