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Front Desk Agent Part Time Residence Inn, Bridgewater, MA
Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flex Spending Account
FSA dependent care
long term disability
Group Term Life Insurance
401K retirement plan with employer match
vacation
Holiday pay
sick pay
Employee assistance program
Tuition Reimbursement
Job Description
Residence Inn in Bridgewater, MA, is part of a well-established hospitality company committed to delivering exceptional service and comfort to its guests. Located at 2020 Pleasant St, this hotel offers a welcoming environment that combines modern amenities with a focus on personalized guest experiences. Residence Inn is known for its extended-stay accommodations, making it a preferred choice for travelers who require a home-like atmosphere while on the road. The company prides itself on maintaining a positive work culture that encourages team collaboration, continuous learning, and professional growth.
We are currently seeking a Part Time Front Desk Agent to join ... Show More
We are currently seeking a Part Time Front Desk Agent to join ... Show More
Job Requirements
- High school graduate or equivalent
- Previous hotel-related experience desired
- Must be available to work nights and weekends
- Must speak, read, write, and understand English
- Ability to frequently sit, stand, walk during shift
- Ability to occasionally lift and carry up to 40 pounds
Job Qualifications
- High school graduate or equivalent
- Previous hotel-related experience desired
- Ability to speak, read, write, and understand English
- Knowledge of customer service principles
- Basic math skills to handle payments and balancing accounts
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
Job Duties
- Always exhibit courteous hospitality to guests and associates
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions
- Administer hotel guest payment policies
- Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management
- Post all charges including valet and other miscellaneous charges to guest account
- Maintain hotel key security system
- Oversee safe deposit boxes for guests
- Verify credit cards and balance bank at the end of the shift
- Run and verify availability report at the beginning of the shift
- Update report as needed
- Review communications log at the beginning of the shift
- Know and follow the hotel’s emergency procedures in the event of an actual emergency
- Notify appropriate supervisor immediately of any problem with rooms
- Check in and check out should be as expeditious as possible
- Knowledge of hotel phone system to allow transferring of calls to rooms and voicemail
- Prompt distribution and notification to guests of mail
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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