Front Desk Agent (part-time) - Element Tukwila Hotel

Level5 Hospitality is a dynamic and innovative company specializing in hotel management. They are recognized for uniting a team of diverse experts to establish themselves as a premier hospitality partner committed to excellence and innovation. Level5 Hospitality operates on a unique philosophy termed the L5 lifestyle, which embodies their core values, ethics, mindset, and integrity. This lifestyle is not just a brand but a cultural ethos that drives performance and delivers exceptional, world-class service to their partners and guests. The company prides itself on being high-touch, results-driven, and collaborative, fostering an environment where creativity and innovation thrive. Partnering with Level5 Hospitality means engaging with a team eager to provide a bold, refreshing, and extraordinary experience for guests, setting new benchmarks in the hospitality industry.

The Front Desk Agent role at the Element Tukwila Hotel embodies the spirit of Level5 Hospitality's commitment to delivering exceptional guest experiences. The agent serves as the first point of contact for guests upon their arrival and continues to be a vital presence throughout their stay. This position is part-time, offering approximately 8 to 30 hours per week, usually during the PM shift from 3 pm to 11 pm, though this may vary slightly depending on business demands. Reliable transportation, excellent communication skills, and a strong commitment to punctuality and attendance are essential for success in this role. The Front Desk Agent is responsible for performing all check-in and check-out tasks, handling reservations, responding to guest inquiries and complaints, coordinating with housekeeping, and maintaining a high standard of personal appearance aligned with the company's dress code.

This role requires proficiency in Microsoft Office Suite or similar software and the ability to flexibly manage shifts, including availability on some weekends and holidays. A high school diploma is required, with previous experience as a Front Desk Agent preferred. Physical requirements include the ability to remain stationary during shifts, navigate the facility efficiently, and occasionally move objects weighing up to 50 pounds. Safety is paramount, and employees must adhere to required personal protective equipment and safe work habits. This position is crucial in maintaining and increasing guest satisfaction scores, contributing to the overall success and reputation of the Element Tukwila Hotel and Level5 Hospitality.