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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid sick leave
Paid Time Off
Job Description
Stratton Amenities is a leading full-service concierge company dedicated to providing luxury, hotel-style front desk concierge services for upscale apartment and condominium buildings. With a commitment to elevating the resident experience, Stratton Amenities specializes in fostering environments that exude hospitality, professionalism, and exceptional service. Operating primarily within luxury residential high-rise settings, Stratton Amenities prides itself on creating a welcoming atmosphere not only for residents but also for associates and clients alike. The company’s mission is to deliver the most hospitable experiences possible, ensuring that every interaction is friendly, engaging, and memorable.
Stratton Amenities is currently expanding its team and see... Show More
Stratton Amenities is currently expanding its team and see... Show More
Job Requirements
- Excellent verbal and written communication skills
- Excellent problem-solving skills
- Takes pride and ownership in the position and property
- Ability to listen and react quickly to residents’ and guests’ requests in a genuine manner
- Have at least two year of hospitality experience
- Possess amazing interpersonal skills and exceptional guest service abilities
- Be organized, proactive, productive and self-motivated showing a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Think clearly, quickly and efficiently and make concise decisions even under pressure
- Must be able to work flexible schedules including nights, weekends and holidays
- Ability to maintain confidentiality
Job Qualifications
- Have at least two years of hospitality experience
- Possess excellent verbal and written communication skills
- Demonstrate excellent problem-solving skills
- Exhibit amazing interpersonal skills and exceptional guest service abilities
- Show organizational, proactive, productive and self-motivated traits with a positive attitude
- Maintain a neat and professionally well-groomed appearance
- Ability to think clearly, quickly and efficiently and make concise decisions under pressure
Job Duties
- Greet and direct residents and visitors with a pleasant attitude
- Exceed residents' and guests' expectations by providing anticipatory service and ensuring smooth accommodations
- Cultivate and retain cohesive relationships with residents, vendors and contractors
- Professional telephone etiquette and message delivery
- Accurately log guest packages, ensure timely delivery and perform package inventory audits
- Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
- Assist in the scheduling and completion of all amenities’ requests including local transportation, residents’ move-ins, dinner reservations, pet walking, dry-cleaning pick-ups and drop-offs, event planning, grocery and package delivery, housekeeping
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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