Front Desk Agent (Part-Time)

Stratton Amenities is a leading full-service concierge company dedicated to providing luxury, hotel-style front desk concierge services for upscale apartment and condominium buildings. With a commitment to elevating the resident experience, Stratton Amenities specializes in fostering environments that exude hospitality, professionalism, and exceptional service. Operating primarily within luxury residential high-rise settings, Stratton Amenities prides itself on creating a welcoming atmosphere not only for residents but also for associates and clients alike. The company’s mission is to deliver the most hospitable experiences possible, ensuring that every interaction is friendly, engaging, and memorable.

Stratton Amenities is currently expanding its team and seeks energetic, personable, and professional individuals who are passionate about hospitality and eager to provide outstanding service in a luxury residential high-rise environment. This role is ideal for those who thrive in a fast-paced, high-touch hospitality setting and enjoy creating exceptional guest experiences. The position offers competitive pay ranging from $17 to $18 per hour, complemented by a fun and rewarding work environment with performance-based incentives and exciting rewards.

The focus of the concierge role is to be the frontline ambassador for the property, greeting and directing residents and guests with warmth and professionalism while anticipating their needs and exceeding their expectations. The ideal candidate will be organized, proactive, and self-motivated, taking pride in their work and the property they represent. They will demonstrate excellent verbal and written communication skills, superior problem-solving abilities, and the capacity to think and act quickly under pressure. A key attribute is the ability to listen attentively and respond genuinely to residents’ and guests’ requests, contributing to a seamless and comfortable living experience.

Beyond just managing front desk duties, the concierge acts as a liaison between residents, vendors, and contractors, facilitating various services such as scheduling local transportation, coordinating move-ins, handling pet walking, and arranging housekeeping or dry-cleaning pickups. Attention to detail and confidentiality are paramount as the role involves monitoring security via lobby and surveillance cameras and ensuring the safety and security of all residents. Flexibility in scheduling, including nights, weekends, and holidays, is also required to meet the dynamic needs of a residential high-rise.

Stratton Amenities values diversity and inclusiveness, fostering a workplace culture that believes in authentic connections and superior service as essential components of their brand. Employees are supported through benefits such as health, dental, and vision insurance, paid sick leave, and paid time off, reflecting the company’s commitment to the well-being of its team members.

Joining Stratton Amenities means becoming part of a reputable, growth-oriented company that prioritizes hospitality excellence and employee satisfaction. This role offers a unique opportunity to enhance a luxury living environment while developing a rewarding career in the concierge and hospitality industry. Candidates with at least two years of hospitality experience and a genuine passion for guest service are encouraged to apply and become part of a supportive, professional team.