FRONT DESK AGENT - PART TIME

Kansas City, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Night Shifts

Benefits

Employee stock purchase plan

Disability insurance

401(k) matching

Tuition Reimbursement

Paid Time Off

Adoption assistance

Job Description

Hotel Kansas City is a distinguished establishment known for setting the standard in grand hospitality since its opening in late 2020. Located in the historic Kansas City Club Building, this hotel has quickly risen as a premier destination, earning accolades such as being named one of the "Best New Hotels in the World" by Travel + Leisure and securing its position as Kansas City’s newest number one hotel on TripAdvisor. The hotel seamlessly combines Victorian-inspired guest rooms with modern amenities, featuring preserved architectural details like hand-hewn walnut and stained glass windows that create a unique blend of historic charm and contemporary comfort. Beyond its 144 guest rooms, Hotel Kansas City boasts several culinary and social venues including the Town Company restaurant, Nighthawk—a live music cellar cocktail bar—and a vibrant lobby lounge and bar, all catering to both guests and locals alike. The hotel also offers 20,000 square feet of versatile meeting space, including stunning historic ballrooms and an impressive 3,000 square foot rooftop event patio, perfect for hosting a variety of memorable events. This prime location places guests just steps away from Kansas City’s premier nightlife, dining, and shopping options, making it an ideal choice for both leisure and business travelers.

The Front Desk Agent at Hotel Kansas City plays a vital role in the guest experience and the hotel's revenue operations. This position is responsible for delivering a high standard of hospitality by providing exceptional service to guests from the moment of arrival through checkout. The agent serves as the first point of contact, greeting and assisting guests with their needs, inquiries, and requests while ensuring efficient and accurate processing of reservations and payments. This includes acknowledging and responding to guest needs, registering guests, pre-assigning rooms based on special requests, and managing checkouts with clarity on charges. The role also involves promoting the hotel’s services and amenities, answering questions about the hotel and local area, and maintaining an atmosphere of goodwill and service throughout all guest interactions. Front Desk Agents must comply with the company’s safety and security policies and uphold uniform and appearance standards. Additional responsibilities may include managing communications between guests and various hotel departments, handling cash and credit transactions with precision, posting charges to appropriate accounts, assisting with valet, shuttle, and baggage services, and supporting other duties as assigned by the Director of Rooms and Front Desk Manager.

This position requires strong communication and interpersonal skills with the ability to effectively handle guest complaints and concerns in a positive and professional manner. Candidates must be comfortable working overnight shifts and must demonstrate proficiency in reading, understanding, and speaking English clearly. Hotel Kansas City offers excellent benefits including discounted room rates, life and disability insurance, 401K with company match, generous paid time off, paid family bonding time, adoption assistance, employee stock purchase plan, various retailer discounts, tuition reimbursement, and discounted parking. The company is committed to an inclusive hiring process, welcoming all qualified candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Job Requirements

High school diploma or GED equivalency required
6-12 months related experience and or training preferred
Hospitality or customer service experience preferred
Ability to read and understand English fluently and speak clearly
Excellent listening and comprehension skills
Excellent written and oral communication skills
Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
Ability to work overnight shifts

Job Qualifications

High school diploma or GED equivalency
6-12 months related experience and or training preferred
Hospitality or customer service experience preferred
Ability to read and understand English fluently and speak clearly
Excellent listening and comprehension skills
Excellent written and oral communication skills
Ability to effectively deal with customers’ complaints and concerns in a friendly and positive manner
Ability to work overnight shifts

Job Duties

Acknowledge and respond appropriately to guest needs and requests
Report as scheduled and in compliance with uniform standards and appearance
Comply with the company’s prescribed safety and security policy, procedure and protocol
Promote an atmosphere of goodwill and service during all guest interaction
Answer inquiries pertaining to hotel services and directions to the hotel, area shopping, dining and entertainment
Effectively sell the hotel through prescribed standards for booking reservations
Stay abreast of hotel selling strategies and any marketing promotions, coupons, and discounts
Pre-assign rooms taking consideration of special requests or needs
Register guests and collect valid method of payment while maintaining accurate information on registration
Prepare and explain charges at time of check out and finalize guest charges
Transmit and receive messages to guests and other colleagues
Keep an accurate accounting of all cash, credit card and credit transactions
Post charges to room folios such as room and tax, food, liquor, telephone, laundry, movies etc.
Deposit guest valuables in hotel safe or safety deposit box
Communicate with applicable colleagues any status change to guest rooms, meeting or banquet facilities
Assist with valet, shuttling guests, baggage handling due to business demands
Perform other tasks as assigned by the Director of Rooms and Front Desk Manager