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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Professional Development
employee recognition programs
Job Description
The Ritz-Carlton, a prestigious member of the Marriott International portfolio, is renowned worldwide for offering unparalleled luxury and exceptional guest experiences. With over 100 award-winning properties globally, The Ritz-Carlton prides itself on its commitment to excellent service, refined comfort, and creating lifelong memories for its guests. The company cultivates a culture that embraces diversity, values every associate's unique background, and fosters an environment of creativity, thoughtfulness, and compassion. Emphasizing equal opportunity, The Ritz-Carlton offers a welcoming and inclusive workplace that upholds high standards of non-discrimination across all protected categories.
As a Front Desk Associate at The Ritz-Carlton, yo... Show More
As a Front Desk Associate at The Ritz-Carlton, yo... Show More
Job Requirements
- High school diploma or G.E.D. equivalent
- No previous related work experience required
- No supervisory experience required
- Ability to handle cash transactions accurately
- Ability to stand, sit, or walk for extended periods
- Ability to move, lift, carry, push, or pull objects weighing up to 10 pounds without assistance
- Strong communication skills
- Commitment to following company policies and procedures
Job Qualifications
- High school diploma or G.E.D. equivalent
- Strong customer service skills
- Excellent communication skills
- Ability to multitask and work under pressure
- Basic knowledge of payment processing
- Professional demeanor and appearance
- Ability to stand or walk for extended periods
Job Duties
- Process guest check-ins by confirming reservations, assigning rooms, and issuing room keys
- Process all payment types including room charges, cash, checks, debit, and credit
- Handle guest check-outs and resolve any late or disputed charges
- Answer and manage guest calls, messages, requests, questions, or concerns
- Coordinate with Housekeeping to ensure room readiness
- Communicate parking procedures to guests and dispatch bell or valet staff as needed
- Provide guests with directions and local area information
- Run and verify daily reports on arrivals and departures
- Complete cashier and closing reports
- Manage cash handling including personal and traveler’s checks
- Follow company safety and security policies
- Maintain professional appearance and confidentiality
- Deliver service in line with The Ritz-Carlton's Gold Standards
Job Criteria
Experience
No experience required
Job Location
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