Front Desk Agent - Overnight

The Ritz-Carlton Atlanta, located at 181 Peachtree St NE, Atlanta, Georgia, is part of Marriott International's renowned portfolio of luxury hospitality brands. Marriott International is a global leader in the hospitality industry, renowned for its commitment to exceptional guest service, cultural diversity, and providing enriching career opportunities to its employees. With over 100 award-winning properties worldwide, The Ritz-Carlton brand sets the gold standard for rare and special luxury service, creating experiences that remain memorable long after guests depart. The hotel's commitment to excellence is driven by a culture that values creativity, thoughtfulness, and compassion, making it an inspiring place to grow and thrive professionally. As a full-time, non-management position based onsite—with a preference for overnight shift work—this role is ideal for individuals seeking to start or advance a career in luxury hospitality.

The Guest Experience Expert at The Ritz-Carlton Atlanta plays a pivotal role in delivering exceptional guest service that transcends the ordinary. This position is much more than managing smooth check-ins and check-outs; it is about creating a unique and memorable guest experience throughout their entire stay. The Expert is empowered to take initiative and offer a wide range of services, assisting guests with operational needs, addressing inquiries and requests promptly, completing necessary reports, and sharing insightful recommendations about local attractions and highlights. This position requires a hands-on approach where employees actively move around the property, standing, sitting, or walking for extended periods, and performing physical tasks such as lifting or moving objects weighing up to 10 pounds without assistance.

Key attributes for success in this role include a strong adherence to company policies and procedures, maintaining workplace safety, protecting company assets, and upholding strict quality standards. The Ritz-Carlton places a high emphasis on professionalism, expecting all Guest Experience Experts to maintain a polished personal appearance, wear the uniform correctly, and communicate effectively and courteously. Beyond the essential duties, employees are expected to embrace the hotel’s Gold Standards—foundational principles including the Employee Promise, Credo, and Service Values—ensuring every guest interaction is delivered graciously and thoughtfully.

Joining The Ritz-Carlton means becoming part of a global team dedicated to serving others with excellence and creating lifelong memories. The company fosters an inclusive and equitable work environment, championing diversity and valuing the unique backgrounds of its associates. Guest Experience Experts contribute significantly to The Ritz-Carlton’s reputation as a global luxury hospitality leader by embodying its culture and commitment to unparalleled service. Marriott International actively embraces non-discrimination policies and provides meaningful opportunities for all employees to succeed regardless of disability, veteran status, or other legally protected categories.

Joining this team at The Ritz-Carlton Atlanta is not just taking a job—it is beginning a purposeful career journey where you can belong to an amazing global community and become the best version of yourself, delivering remarkable service that defines the gold standard in luxury hospitality.