Front Desk Agent Overnight

Savannah, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $18.04

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

healthcare support

Dental Insurance

Vision Insurance

Disability insurance

Life insurance

401k plan

Hotel discounts worldwide

Job Description

IHG Army Hotels is a distinguished hotel management brand operating on 40 military installations across the United States, dedicated to providing military personnel, their families, and guests with high-quality, affordable accommodations. Located on the Hunter Army Airfield in Georgia, this establishment delivers convenient lodging solutions on-post, offering a unique blend of the reliability and comfort associated with brand-name hotels tailored specifically for the military community. As part of the global IHG family, the brand extends its ethos of hospitality by focusing on exceptional customer service, operational excellence, and a commitment to supporting the armed forces community.

The ro... Show More

Job Requirements

High school diploma or equivalent
One year hotel front desk experience
Experience with Opera PMS preferred
Comfortable using Microsoft Office Suite including Excel and Acrobat Adobe Pro
Some accounting experience preferred
Some college preferred
Fluent English required
Must be self-motivated and capable of working independently
Schedule flexibility based on business demand
Must have own reliable vehicle due to military installation access restrictions
Ability to stand frequently behind the desk and in office areas
Ability to carry or lift items weighing up to 50 pounds
Ability to handle objects, products, and computer equipment
Ability to use a keyboard to operate property management and reservation systems
Effective communication skills
Strong reading, writing, and basic math skills
Problem-solving, reasoning, motivating, and training abilities
Ability to work overnight shifts, weekends, and/or holidays
Successful completion of a federal background check for installation access

Job Qualifications

High school diploma or equivalent
One year hotel front desk experience
Experience with Opera PMS preferred
Comfortable with Microsoft Office Suite programs such as Excel and Acrobat Adobe Pro
Some accounting experience preferred
Some college preferred
Fluent in English
Other languages preferred
Self-motivated and able to work without constant supervision

Job Duties

Welcome guests in a friendly, prompt and professional manner
Register guests, issue room keys, provide information on hotel services and room location
Answer phones in a prompt and courteous manner
Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank
Complete and transmit daily accounting reports, review all data, and prepare consolidated Adobe reports for approval by hotel management
Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up
Respond appropriately to guest complaints and make appropriate service recovery gestures
Promote teamwork and quality service through daily communication and coordination with other departments

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

You may be also interested in: