Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $18.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Voluntary short-term and long-term disability coverage
Company paid Basic Life and AD&D Insurance
401(k) with Company Match
Paid Time Off
State required sick pay
8 Paid holidays
Hotel discounts by brand
Job Description
Kinn Guesthouse is a stunning boutique hotel situated in the heart of downtown Milwaukee. This picturesque 31-room property offers an upscale experience designed for business travelers and lovers of refined accommodations. With spacious rooms featuring luxury amenities throughout, Kinn Guesthouse exudes comfort and class while maintaining the intimate feel of a boutique hotel. Owned and managed by Providence Hospitality Partners, a Denver-based company established in 2002, Kinn Guesthouse benefits from the expertise and high standards synonymous with this well-respected hotel management firm. Providence Hospitality Partners governs several properties and is recognized for operating hotels that guests prefer to stay in,... Show More
Job Requirements
- Prior experience in hospitality industry or equivalent preferred
- Ability to stand, walk, bend, and reach continually
- Ability to utilize hand and finger dexterity to operate a keyboard and office equipment continually
- Ability to occasionally lift, push, or carry items up to 25 lbs
- Excellent customer service skills
- Strong communication abilities
- Ability to follow procedures and protocols
- Availability to work overnight shift hours
- Professional appearance and demeanor
Job Qualifications
- Commitment to excellence and high standards
- Excellent written and oral communication skills
- Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
- Acute attention to detail
- Strong organizational, problem-solving, and analytical skills
- Ability to manage priorities and workflow
- Excellent customer service skills
- Ability to understand and follow written and verbal instructions
- Professional appearance and demeanor
- Ability to effectively communicate with people at all levels and from various backgrounds
- Bilingual skills a plus
Job Duties
- Greets guests and checks them into hotel following established procedures including but not limited to assuring all necessary information is received and entered into computer, obtaining credit card imprint for incidental expenses, informing guests of pertinent hotel policies, issuing room keys, directing guests to rooms and other areas
- Responds to guest questions either in person or over the phone in a courteous and professional manner
- provides information including but not limited to directions, shopping, dining, entertainment, hotel services, and safety
- Fulfills guests' needs, ensuring their stay is as pleasurable as possible
- assists with dining, entertainment, or transportation reservations as needed
- Resolves guest problems/complaints
- utilizes own best judgement in resolving issues or refers to management as needed
- Answers hotel internal and external phone calls and provides information as needed
- takes messages for hotel guests and assures receipt
- Makes and confirms reservations for future hotel guests following established procedures including but not limited to assuring room availability, obtaining all necessary guest information, obtaining credit card information, assuring guest understands all hotel policies particularly with regard to reservation cancellation
- Checks guests out of hotel following established procedures including but not limited to computing bills, collecting payment, and providing guest with necessary paperwork
- Maintains front desk area in a clean and orderly fashion
- Possesses and maintains thorough knowledge of hotel and area's attractions
- Completes all necessary paperwork
- maintains files and records
- Performs clerical duties as required including but not limited to filing, photocopying, faxing, and mailing
- Performs other related duties as assigned by management
Job Location
Loading...
You may be also interested in:
Jobs By Filter