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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401(k) Plan
Paid Time Off
Holiday pay
sick pay
career advancement
Professional Development
amazing employee discounts
hands-on training
collaborative work environment
Job Description
Palihotel San Diego is a vibrant and bustling hotel located in the heart of San Diego’s iconic Gaslamp Quarter. This dynamic boutique hotel features 122 guest rooms designed with a youthful, preppy, nautical-inspired aesthetic and offers a unique blend of comfort and style. Palihotel San Diego is home to the Saint James French Diner restaurant and bar, providing guests with an exceptional dining experience, and boasts a guest-exclusive roof deck that offers daily social hours and stunning views of the city skyline. As part of the Palisociety family, Palihotel San Diego is committed to creating neighborhood-centric, one-of-a-kind experiences for guests... Show More
Job Requirements
- Must possess a positive attitude
- Must be energetic and outgoing
- Must be service oriented
- Must be a team player
- Must be able to multi-task
- Must possess excellent interpersonal analytical and organizational skills
- Must have knowledge of basic arithmetic
- Must have the ability to input data and access information on the computer
- Must be able to work a flexible schedule and shifts – weekends & holidays as needed
- Flexible schedule- must be available to work a variety of shifts
- Must be able to stand for long periods of time
- Must be able to push pull or lift up to 25 lbs
- Requires mobility and prolonged standing walking bending and lifting up to 30 lbs
Job Qualifications
- Minimum two years of experience within guest reception or a similar position preferred
- Preferably a luxury hotel setting
- Fluency in English both verbally and non-verbally
- Provide legible communication and directions
- Ability to input and access information in the property management system/computers/point of sales system
- Ability to perform job functions with attention to detail speed and accuracy
- Ability to prioritize and organize
- Be a clear thinker remaining calm and resolving problems using good judgment
- Follow directions thoroughly
- Understand guest’s service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent hotel data
Job Duties
- Taking care of guests from leading the check-in/check-out process to billing confirming contact information and fielding questions throughout a hotel stay
- Being a savvy guide that is ready to share a wealth of information on the hotel amenities and neighborhood
- Communicating in a friendly positive way to create a warm environment amongst colleagues and a great experience for guests
- Building memorable relationships with hotel guests in line with our service standards
- Bringing personality and clarity to the registration process and guest arrivals as well as check-out listening to guest feedback and settling folios
- Fielding phone calls emails and other guest inquiries in a timely friendly and trusty manner
- Inputting guest information and payments into hotel software systems such as Opera
- Collaborating with the sales and operations teams to ensure a smooth experience for all guests
- Proactively identifying guest needs and finding ways to surprise and delight patrons so they become repeat customers
- Maintaining a keen eye for detail whether it be a book out of place or a guest that needs assistance
- Politely enforcing established policies and procedures
- Effectively communicating guest requests or issues to the Front Desk Manager Housekeeping or Engineering Conducting walkthroughs for safety security and overall cleanliness
- Performing safety duties and adhering to predetermined protocols in the event of an emergency situation
- Lending a hand as required by other departments to ensure a safe smooth operation that is enjoyable for guests and fellow coworkers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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