Front Desk Agent/ Night audit

Portland, OR, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

Paid Time Off

Paid vacation

Medical insurance

Dental Insurance

Vision Insurance

Wyndham Hotels team member benefits

Job Description

Meyta Concepts, LLC is a distinguished hospitality management company renowned for operating a diverse portfolio of hotel properties with a commitment to exceeding guest expectations. The company upholds high standards of service quality and fosters a culture that emphasizes professionalism, attentiveness, and teamwork. Through its association with renowned brands like Wyndham Hotels, Meyta Concepts ensures guests enjoy premium service, modern amenities, and a welcoming environment. The company is dedicated to providing its staff with opportunities for growth and comprehensive benefits, aiming to create a rewarding workplace for all associates.

The Front Desk Agent role at Meyta Concepts, LLC ... Show More

Job Requirements

High school diploma or equivalent
College coursework in related field preferred
Experience in a hotel or a related field preferred
Positive and upbeat personality
Ability to multi-task and be detail-oriented
Effective problem-solving skills
Ability to convey information clearly
Quick and accurate decision-making abilities
Ability to work well in high-pressure situations
Effective handling of workplace problems including anticipation and resolution
Strong listening and communication skills
Basic financial and arithmetic understanding
Ability to perform numerical operations
Reading and writing simple instructions and correspondence
Logical problem-solving skills
Operational knowledge of Microsoft Office
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Understanding of hotel products and guest services
Ability to participate in creating an enjoyable work environment

Job Qualifications

High school diploma or equivalent
College coursework in a related field is helpful
Experience in a hotel or related field preferred
Positive and upbeat personality with a commitment to excellent customer service
Ability to multi-task, detail-oriented, and effective problem solver
Clear communication skills for conveying information and ideas
Ability to evaluate and choose among alternative actions quickly and accurately
Ability to work well under stressful, high-pressure situations
Proficiency in handling workplace problems including anticipating, preventing, identifying, and solving issues
Active listening skills with ability to understand and clarify guest and coworker concerns
Competency with financial data and basic arithmetic operations
Ability to perform basic numerical operations including counting, adding, subtracting, multiplying, and dividing
Ability to read, comprehend, and write simple instructions and correspondence
Logical thinking to define problems, gather information, conclude, and handle abstract variables
Operational knowledge of Microsoft Office Suite
Willingness and ability to work varied schedules including evenings, nights, weekends, and holidays
Understanding of hotel products and guest services with knowledge of lifestyle or full-service hotel standards
Ability to contribute to a positive and enjoyable work environment

Job Duties

Approach all encounters with guests and associates in a friendly, service-oriented manner
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag
Maintain regular attendance in compliance with company standards as per scheduling needs
Comply with company policies, standards, and regulations to ensure safe and efficient hotel operations
Greet and welcome guests at the Front Desk according to brand standards
Operate the telephone switchboard efficiently meeting brand performance standards
Handle requests for information, mail, and messages courteously and efficiently
Answer guest inquiries about hotel services, facilities, hours of operation, restaurants, transportation, and entertainment
Establish and maintain good communication and teamwork with hotel departments
Be knowledgeable of rates, packages, special promotions, and in-house groups
Take and modify reservations accurately following rate quoting scenarios
Understand and follow hospitality terminology and company house rules
Assist in emergency procedures as required
Execute friendly and efficient check-ins and check-outs
Operate all relevant front desk computer systems
Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
Use proper two-way radio etiquette when communicating with associates
Deliver guest items such as luggage and amenities as requested
Maintain up-to-date knowledge of property amenities, events, and local attractions
Support cleanliness and safety throughout the hotel and grounds
Perform other assigned duties including assisting coworkers and maintaining organized work areas

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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