Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Flexible Schedule
Career development opportunities
Job Description
Omni Louisville is a distinguished hotel located in the heart of Louisville, Kentucky, embodying the rich history, culture, and vibrant character of the city. This iconic hotel is a major landmark in Louisville, notable for its striking glassy exterior and commanding presence on the city skyline. With 612 well-appointed rooms, the hotel offers guests an upscale experience highlighted by its thoughtfully designed amenities such as a rooftop bar, a swimming pool that blends indoor and outdoor areas, and multiple dining venues. Guests can relish local flavors and atmosphere at an expansive 20,000 square foot urban food hall connected directly to... Show More
Job Requirements
- High school diploma or equivalent
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Must have STAR certification
- Must be able to work nights, weekends and holidays
- Ability to stand for long periods
- Strong communication skills
- Proficiency with computer systems
- Attention to detail
- Ability to multitask and work in a fast-paced environment
- Professional and friendly demeanor.
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone
- Ability to accurately and efficiently input information into computer systems
- Ability to work cohesively with co-workers both within and outside of your department
- Ability to compute accurate mathematical calculations
- Ability to think clearly, quickly and make concise decisions
- Ability to prioritize, organize and follow up
- Ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- Ability to stand on your feet for 8 hours
- Previous customer service experience
- Previous hotel front desk experience is strongly preferred
- Previous cashiering experience is preferred
- Previous guest relations training is preferred
- Must have STAR certification
- Must be able to work a flexible schedule to include nights, weekends and holidays.
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and standard operating procedures
- Empathetically listen to guest inquiries and provide appropriate responses
- Set up accurate accounts for each guest checking in according to their preferences (room type, payment, etc.)
- Block rooms in the computer and follow through on designated requirements
- Pre-register designated guests and prepare key packets
- Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery)
- Maintain confidentiality of all guests and hotel information
- Employ attention to detail in order to ensure security of guest room access
- Understand and execute all Omni accounting standards ensuring accurate settlement of folios, routing of charges and adjustments
- Maintain guest history files on all guests
- Accommodate room changes expediently
- Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
- Issue safe deposit boxes to guests and ensure security of key
- Monitor, send and distribute guest faxes
- Generate, print and distribute daily and weekly reports
- Resolve discrepancies on the room status report with Housekeeping
- Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, decor, appointments and locations, room rates, special packages and promotions.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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