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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $16.23 - $21.81
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
401k
competitive hourly wage
Employee Discounts
Job Description
IHG is one of the world's leading hotel groups, dedicated to delivering True Hospitality for Good. With a global presence spanning over 100 countries and a team of 370,000 colleagues, IHG stands as a recognized leader in the hospitality industry. The company is committed to providing not just accommodations but memorable experiences that make guests and employees feel welcome, cared for, recognized, and respected wherever they may be. IHG's portfolio includes a wide range of hotel brands catering to various needs and preferences, all united by a passion for exceptional service and innovation. As part of this dynamic organization, employees... Show More
Job Requirements
- high school diploma or equivalent
- at least one year of experience in front desk or guest service roles
- ability to work flexible hours including night, weekend and holiday shifts
- physical capability to lift, push and pull objects up to 50lbs including bending and kneeling
- basic literacy and numeracy skills
- fluency in the local language
Job Qualifications
- minimum of one year experience in a front desk or guest service position
- high school diploma or equivalent qualification
- strong communication and problem-solving skills
- fluency in the local language
- basic computer and math skills
- ability to work flexible shifts including nights, weekends and holidays
- physical ability to perform tasks that require lifting, pushing and pulling up to 50lbs
Job Duties
- be the warm welcome that kicks off a memorable guest experience
- acknowledge IHG rewards club members and returning guests in person or on the phone
- take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- handle cash and credit transactions
- swiftly check guests in and out by taking IDs, handing out room keys, and controlling and releasing safety deposit boxes
- stay one step ahead of guests' needs by recording and acting on their preferences, handling their messages, requests, questions and concerns
- be a trusted contact for all guests and assist with issues from bill problems to local knowledge, escalating to management when necessary
- follow safety procedures, wear protective gear as needed and report all incidents
- maintain a professional appearance and act as a brand ambassador
- stay informed about daily events and activities at the hotel
- assist colleagues with ad-hoc duties as needed
- communicate effectively to handle guest concerns and compliments
- utilize problem-solving skills to turn issues into positive experiences for guests
- demonstrate fluency in the local language, with additional languages considered a bonus
- maintain literacy and tech-savviness to handle reading, writing, basic math and computer tasks
- work flexible shifts including nights, weekends and holidays
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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