Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $17.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
401k
Paid Time Off
Job Description
Kohler Co. is a renowned company with a legacy of unparalleled craftsmanship and innovation, committed to delivering gracious living to all those who are touched by its products and services. With a rich history and a culture steeped in creativity, Kohler is more than just a workplace — it is a community dedicated to the personal and professional development of its associates. Based in Green Bay, WI, this opportunity is offered in an onsite, part-time capacity, designed to cater to dynamic shifts from 2:00 pm to 10:00 pm on weekdays and weekends. Kohler offers its employees day one benefits, ensuring immediate access to applicable benefit programs without any waiting period. The position pays an hourly wage starting at $17.50, with the rate influenced by individual candidate factors such as experience, education, and location.
As a Front Desk Agent at Lodge Kohler, you will be the essential first point of contact and serve as the heartbeat of the business, representing the warmth and hospitality that guests remember long after their stay. Your primary responsibility is to provide exceptional guest services that align with Kohler Co.'s high standards.
The role demands a cheerful and professional demeanor, ensuring every guest receives a prompt and gracious greeting. You will manage guest registration using the Fidelio property management system and be responsible for programming and deleting room keys via the Marlok system. The position requires providing comprehensive hotel information to guests, assisting with luggage, and coordinating bellman services to facilitate a smooth and welcoming guest experience.
Other duties include handling monetary transactions accurately following standard operating procedures, responding promptly to reservation requests, and clearly explaining rate structures and available facilities. You will act as a liaison by timely communicating special requests to relevant hotel departments, managing room wake-up calls, and operating the switchboard after regular hours.
Kohler emphasizes a supportive work environment, providing ongoing personal development opportunities and the ability to collaborate across various functions. The company upholds a strict equal opportunity employment policy, welcoming diverse candidates and accommodating individual needs throughout the recruitment process. Working as a Front Desk Agent with Kohler means joining a team that values excellence, inclusivity, and the commitment to enhancing the guest experience through gracious hospitality and dedicated service.
As a Front Desk Agent at Lodge Kohler, you will be the essential first point of contact and serve as the heartbeat of the business, representing the warmth and hospitality that guests remember long after their stay. Your primary responsibility is to provide exceptional guest services that align with Kohler Co.'s high standards.
The role demands a cheerful and professional demeanor, ensuring every guest receives a prompt and gracious greeting. You will manage guest registration using the Fidelio property management system and be responsible for programming and deleting room keys via the Marlok system. The position requires providing comprehensive hotel information to guests, assisting with luggage, and coordinating bellman services to facilitate a smooth and welcoming guest experience.
Other duties include handling monetary transactions accurately following standard operating procedures, responding promptly to reservation requests, and clearly explaining rate structures and available facilities. You will act as a liaison by timely communicating special requests to relevant hotel departments, managing room wake-up calls, and operating the switchboard after regular hours.
Kohler emphasizes a supportive work environment, providing ongoing personal development opportunities and the ability to collaborate across various functions. The company upholds a strict equal opportunity employment policy, welcoming diverse candidates and accommodating individual needs throughout the recruitment process. Working as a Front Desk Agent with Kohler means joining a team that values excellence, inclusivity, and the commitment to enhancing the guest experience through gracious hospitality and dedicated service.
Job Requirements
- Must be at least 18 years of age or older at time of application
- Previous customer service, front desk or hospitality experience preferred
- Must be able to stand or walk for majority of each shift
- Applicants must be authorized to work in the US without requiring sponsorship now or in the future
Job Qualifications
- Previous customer service experience preferred
- Previous front desk experience preferred
- Previous hospitality experience preferred
- Ability to stand or walk for majority of each shift
- Must be at least 18 years of age or older at time of application
Job Duties
- Providing a prompt, cheerful and proper greeting of guests per Kohler Co. standards
- Registering guests in and out of Fidelio property management system
- Programming and deleting room keys using Marlok system
- Providing guests with hotel information
- Offering assistance with luggage
- summon bellman and provide introduction
- Handling all money transactions at the front desk following standard operating procedures
- Responding to reservation requests made by guests
- Explaining rate structure, available rooms, facilities, and service
- Timely responding to special requests
- inform hotel departments as appropriate
- Recording and conducting guest room wake-up calls
- Acting as switchboard operator after regular scheduled hours
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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