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Front Desk Agent, Lodge Kohler

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $13.75 - $17.50
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Work Schedule

Day Shifts
Weekend Shifts
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Benefits

Employee Discounts
flexible schedule
Training opportunities
supportive work environment
Career advancement potential

Job Description

Lodge Kohler, located in Green Bay, WI, is a premier hospitality establishment known for its exceptional guest service and luxurious accommodations. As part of the renowned Kohler Co., the Lodge embodies a commitment to excellence, combining a rich tradition of quality with modern amenities. The company prides itself on creating memorable experiences for every guest, making it a destination of choice for travelers seeking comfort and sophistication. This part-time opportunity offers shifts that vary between 2:00 pm and 10:00 pm on weekdays and weekends, providing flexibility for those who value work-life balance. Employees at Lodge Kohler are part of a... Show More

Job Requirements

  • High school diploma or equivalent
  • Previous customer service experience preferred
  • Ability to use property management software
  • Excellent communication skills
  • Strong attention to detail
  • Ability to handle cash transactions accurately
  • Flexible availability including evenings and weekends

Job Qualifications

  • High school diploma or equivalent
  • Previous experience in hotel front desk or customer service role preferred
  • Proficiency with property management systems such as Fidelio and Marlok an advantage
  • Strong communication and interpersonal skills
  • Ability to multitask and handle transactions accurately
  • Friendly and professional attitude
  • Ability to work flexible hours including weekdays and weekends

Job Duties

  • Providing a prompt, cheerful and proper greeting of guests per Kohler Co. standards
  • Registering guests in and out of Fidelio property management system
  • Programming and deleting room keys using Marlok system
  • Providing guests with hotel information
  • Offering assistance with luggage
  • summon bellman and provide introduction
  • Handling all money transactions at the front desk following standard operating procedures
  • Responding to reservation requests made by guests
  • Explaining rate structure, available rooms, facilities, and service
  • Timely responding to special requests
  • inform hotel departments as appropriate
  • Recording and conducting guest room wake-up calls
  • Acting as switchboard operator after regular scheduled hours

Job Criteria

Experience

No experience required


Job Location

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