Front Desk Agent, Lodge Kohler

Lodge Kohler, located in Green Bay, WI, is a premier hospitality establishment known for its exceptional guest service and luxurious accommodations. As part of the renowned Kohler Co., the Lodge embodies a commitment to excellence, combining a rich tradition of quality with modern amenities. The company prides itself on creating memorable experiences for every guest, making it a destination of choice for travelers seeking comfort and sophistication. This part-time opportunity offers shifts that vary between 2:00 pm and 10:00 pm on weekdays and weekends, providing flexibility for those who value work-life balance. Employees at Lodge Kohler are part of a dynamic team that values professionalism, courtesy, and a genuine passion for hospitality. The focus on guest satisfaction is central to the company culture, with employees empowered to go above and beyond to meet guests' needs.

The role of the Front Desk Agent at Lodge Kohler is a vital position within the guest services team, serving as the first point of contact and the welcoming face of the hotel. This position requires a friendly, efficient, and detail-oriented individual who can provide a prompt and cheerful greeting to every guest according to Kohler Co. standards. The Front Desk Agent is responsible for registering guests using the Fidelio property management system and handling room key programming through the Marlok system. The agent also supports guests by providing accurate hotel information, assisting with luggage needs, and coordinating bellman services to ensure a seamless arrival experience. Financial transactions at the front desk must be handled with care and adherence to established procedures, ensuring accuracy and security for both guests and the hotel.

Additionally, the Front Desk Agent responds to reservation requests, clarifies room rates and availability, and informs guests about the hotel’s facilities and services. Timely communication of special requests to relevant hotel departments is crucial to maintaining a high level of guest satisfaction. The agent is responsible for managing guest wake-up calls and may act as a switchboard operator after scheduled hours, demonstrating the importance of flexibility and multitasking skills in this role. This position offers candidates the chance to develop their customer service skills in a supportive environment, working with a team dedicated to excellence and guest care. The role is suited to individuals who thrive in a fast-paced environment, enjoy interacting with diverse clientele, and have a natural ability to solve problems with a positive attitude. Working at Lodge Kohler means joining a respected company with a strong reputation for quality and hospitality, where every team member contributes to creating memorable guest experiences and fostering repeat business.