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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.75 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement plan options
flexible scheduling
Professional development opportunities
Job Description
Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the western United States. Founded on a philosophy of genuine friendliness and attention to detail, Shilo Inns is committed to providing quality guest comfort at an affordable price. Each Shilo Inn hotel is designed to offer clean, comfortable rooms and suites, catering to travelers who seek affordable excellence without compromising on service or amenities. The company prides itself on maintaining high guest satisfaction, as evidenced by the fact that more than 95 percent of all Shilo Inns guests return and refer others. This strong loyalty is a... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or customer service preferred
- Ability to work flexible hours including weekends and holidays
- Strong verbal and written communication skills
- Ability to operate multi-line phone systems
- Basic computer proficiency
- Ability to maintain composure under pressure
- Positive and friendly demeanor
- Willingness to learn company policies and procedures
Job Qualifications
- Previous experience in a customer service or hospitality role
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously
- Proficient with hotel property management systems or willingness to learn
- Basic computer skills
- Ability to work in a fast-paced environment
- Positive attitude and team-oriented mindset
Job Duties
- Checking guests in and out of the hotel using the hotel property management system
- Provide exceptional customer service
- Promote the Shilo Star Rewards loyalty program
- Address guest's special requests and transactions in an efficient and timely manner
- Handle multi-phone line systems while demonstrating proper telephone etiquette
- Communicate with all departments and ensure that all guest requests are fulfilled
- Perform bucket checks and ensure that either credit card authorization or other forms of payment has been received for each room
- Examine in-house registration cards for complete, correct and legible information
- Must be able to recite the Shilo Pledge
- Maintain a positive attitude towards work and co-workers
- Promote hotel services and amenities
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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