Front Desk Agent - Killeen

Shilo Inns is the largest independent, privately family-owned and operated hospitality company in the western United States. Founded on a philosophy of genuine friendliness and attention to detail, Shilo Inns is committed to providing quality guest comfort at an affordable price. Each Shilo Inn hotel is designed to offer clean, comfortable rooms and suites, catering to travelers who seek affordable excellence without compromising on service or amenities. The company prides itself on maintaining high guest satisfaction, as evidenced by the fact that more than 95 percent of all Shilo Inns guests return and refer others. This strong loyalty is a testament to the dedication of the staff and the consistent quality of service provided across all locations.

Our Shilo Inn Killeen, TX location is currently seeking an outgoing, energetic, and customer-service-focused Front Desk Agent to join our team. This role is critical because it represents the first impression many guests will have upon arriving at our hotel. As the first point of contact, the Front Desk Agent plays a key role in creating a welcoming and friendly atmosphere for all guests. The position involves greeting guests warmly, assisting with check-in and check-out procedures, and ensuring that all hotel operations at the front desk run smoothly and efficiently. Exceptional customer service skills are essential to this role, as the Front Desk Agent is expected to handle special requests, promote hotel services such as the Shilo Star Rewards loyalty program, and manage multi-line phone systems with professionalism.

In addition to guest interaction, the Front Desk Agent is responsible for accurate completion of administrative tasks, such as performing bucket checks, verifying credit card authorizations, and ensuring all registration information is complete and legible. Communication between departments is vital to ensure guest requests are fulfilled promptly, and a positive attitude towards work and coworkers is a must for success in this role. Whether handling routine check-ins or addressing unique guest needs, the individual in this position will be valued as an essential part of the Shilo Inns team, contributing to the overall mission of providing affordable excellence with genuine friendliness.