Front Desk Agent II. Club Wyndham Waikiki Beach Walk Resort
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $26.50
Work Schedule
Flexible
Day Shifts
Benefits
Medical
Dental
Vision
discounted hotel stays
Employee Stock Purchase Program
Tuition Reimbursement
401K with company match
Job Description
Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, featuring a vibrant and expanding portfolio of resort, travel club, and lifestyle travel brands. Our company mission is to put the world on vacation by creating unforgettable travel experiences. With a dedication to innovation, growth, and customer satisfaction, we provide dynamic and fulfilling work environments that foster creativity and professional development. Recognized as a top workplace in Hawaii for three consecutive years by the Star Advertiser, Wyndham Destinations, a part of Travel + Leisure Co., prides itself on hospitality excellence and a strong commitment to its... Show More
Job Requirements
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Ability to work independently or with others as needed
Job Qualifications
- High school diploma or equivalent
- One year of guest services experience in a hospitality environment or one year of customer service experience in a service or retail environment
- Professional appearance and a positive, can-do attitude
- Excellent communication skills with the ability to read, write and understand English
- Ability to solve problems with a minimum of supervision
- Basic math skills and knowledge of proper cash handling procedures
- Ability to multitask and work in a fast paced environment
- Attention to detail and strong organizing skills
- Basic computer and office skills
- Hotel hospitality front office system knowledge a plus
- Ability to work independently or with others as needed
Job Duties
- Bring smiles to guests from around the world by providing warm welcomes
- Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions
- Process cash and credit card transactions strictly following established procedures
- Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities
- Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios
- Reserve and confirm reservations for individuals and/or groups
- Provide guests with room rate quotes
- Respond to guest inquiries and concerns as quickly and completely as possible
- Promote teamwork and quality service through daily communications and coordination with other departments
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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