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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $13.25 - $16.75
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
friendly work environment
Job Description
Omni Oklahoma City Hotel is a prestigious 605-room luxury convention center hotel located in the vibrant heart of downtown Oklahoma City. Situated next to iconic landmarks such as the Paycom Center, home of the OKC Thunder, the Oklahoma Convention Center, and directly across from the sprawling 70-acre Scissortail Park, this hotel offers unparalleled access to the city’s best entertainment, cultural, and recreational experiences. The property features multiple amenities including the renowned Mokara Spa, six exquisite food and beverage outlets, 76,000 square feet of versatile meeting and event space, a retail outlet, a modern fitness center, and a stunning rooftop pool... Show More
Job Requirements
- High school diploma or equivalent
- previous customer service experience
- ability to stand for at least 8 hours per shift
- ability to lift, push, pull, and carry moderate weight
- ability to walk and stand for extended periods with frequent bending and twisting
- strong communication skills
- basic computer proficiency
- ability to work under pressure during busy periods
Job Qualifications
- Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers
- ability to accurately and efficiently input information into computer systems
- ability to work cohesively with co-workers both within and outside of your department
- ability to compute accurate mathematical calculations
- ability to think clearly, quickly and make concise decisions
- ability to prioritize, organize and follow up
- ability to work well under pressure, dealing with many arrivals and departures within a short period of time
- previous customer service experience
- previous hotel front desk experience is strongly preferred
- previous cashiering experience is preferred
- fluency in a foreign language is preferred
- previous guest relations training is preferred
- ability to stand for extended periods of time
- must be able to lift, push, pull, and carry moderate weight
- must be able to walk/stand for extended periods of time, with frequent bending and twisting
Job Duties
- Process guest check-ins and check-outs according to Omni's Moments of Service and Standard Operating Procedures
- empathetically listen to guest inquiries and provide appropriate responses
- set up accurate accounts for each guest checking in according to their preferences
- block rooms in the computer and follow through on designated requirements
- pre-register designated guests and prepare key packets
- communicate pertinent guest information to designated departments and personnel
- maintain confidentiality of all guests and hotel information
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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